Affinity Designer/Photo v1.9 slows down computer to basically a halt.

[Orca Cat]

Yesterday, I updated my Affinity's to v1.9, and soon after they finish updating, I can't seem to operate the programs at all, and my computer would slow down to a halt. Even Task Manager is struggling. Before the upgrade, the Affinity programs worked fine.

I am not sure what is wrong and what other info I need to provide. Hope someone can shed some light on this.

My PC Specs:

GTX 1080ti
64 GB ram
Intel i7 7700k

[Dan C]

Hi @Orca Cat,

Apologies for the delayed response here and I'm sorry to hear you're having trouble. 

Our latest update implemented OpenCL Hardware Acceleration to Windows, which utilises your Graphics Card to help render the Affinity document.
A few users are experiencing issues with this enabled, the number one cause of which is outdated Graphics Card drivers. Please visit the manufactures link below to download the latest driver available - 

- Intel: https://www.intel.com/content/www/us/en/support/detect.html

- Nvidia: https://www.geforce.com/drivers

- AMD: https://www.amd.com/en/support/kb/faq/gpu-driver-autodetect

 

Once downloaded and installed, please restart your computer and then launch the Affinity app and try editing an image - hopefully you should find this is no longer freezing for you!

 

If you're still having trouble then we can disable OpenCL support, please navigate to Edit > Preferences > Performance and untick Hardware Acceleration. Restart the app as prompted and then try editing an image once again. Does this resolve the freezing?