Cian Posted February 2, 2021 Share Posted February 2, 2021 Hi My project is 'corrupted' and will not open. It is affinity designer 1.8.6 on Mac BigSurr 11.1 Can I get some help? I have no idea how this could happen I simply closed it one day and couldn't open it the next Thanks Cian Quote Link to comment Share on other sites More sharing options...
Dan C Posted February 3, 2021 Share Posted February 3, 2021 Hi @Cian, Welcome to the forums In order to keep these threads as 'clear' as possible, I've split each customers corrupted file issue into it's own thread. This means that you're no longer 'Following' this topic and won't be notified of replies. You can change this by selecting 'Follow' in the top right of the thread - We’re sorry to hear that your Affinity document is no longer opening for you. Please upload the file to us using the below link and we’ll take a further look at the file to see if we can recover any of its contents. We would obviously also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, as well as uploading your file, please can you also tell us the following: 1. Which Operating System are you using? macOS Big Sur 11.1 2. Which version of Affinity did the file last get saved in? Affinity Designer 1.8.6 3. What drive type was the file last saved to (select more than one if needed)? Local disk USB disk/Flash disk Google Drive folder OneDrive folder iCloud folder Dropbox folder Network location Other (please specify) 4. Any other information you think would help us try to find the problem? https://www.dropbox.com/request/XA6wVWUF3KKyZb3gZTAP We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings. Cian 1 Quote Link to comment Share on other sites More sharing options...
Cian Posted February 3, 2021 Author Share Posted February 3, 2021 Thanks fo much! I have uploaded the file. It was on my iCloud Drive Thanks Cian Quote Link to comment Share on other sites More sharing options...
v_kyr Posted February 3, 2021 Share Posted February 3, 2021 40 minutes ago, Cian said: It was on my iCloud Drive Well if you created and worked all the time with the file on an iCloud drive, then that's the cause of evil here! Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
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