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Reinstall Designer


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Designer is now opening with no palettes, nothing but an image. Quitting, restarting the computer, nothing has helped. This was presaged the past few days with missing text in the lower right button of dialogs, generally meant to read "Save". Another random event was the rearrangement of my two column toolset into one column.

I have trashed the Designer app with the intent of reinstalling Designer (have yet to empty said trash).

I went to the Apple App Store to reinstall but they expect me to re-purchase. I attempted to enter the Serif site but it states I don't have an account, evidently this is separate from the forum here. I'm also not sure if that would have helped if I had purchases from the App Store (which I may have), so I doubt setting up a new account would help.

So, how can I re-install?

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If you had not deleted it, the solution might have been as simple as pressing Tab, or restarting the application with the Ctrl key held down and clearing everything.

Using the Mac App Store you need to make sure you've signed in with the same Apple ID you used for the purchase.

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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Thanks for the feedback, Walt. I've only ever had one Apple ID. The App Store recognized that I possessed AD, the Get button read as Open. . . until I trashed AD. As mentioned, I hadn't emptied the trash. I actually have the interface mostly back at present, I just had to, item by item, re-populate the screen with tools and panels. But I still haven't any text in some buttons although they function when pressed. Just hope my memory holds out on what they do until the next release.

Pressing Tab didn't dawn on me, duh. Full window is not a function I ever use on my big desktop but I do on iPad although not with Tab. But you're correct, I suspect that would have done the trick. It also didn't dawn on me because I was linking the missing tools/panels to the missing button text which is still extant.

It still unnerves me that I can't reinstall the app if I need to without resorting to a re-purchase. Now I wonder if the App Store will try to charge me for the next incremental upgrade although I hope that may be keyed to recognizing its presence on my Mac.

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You will probably need to contact Apple Support (or Mac App Store support, if separate) for further assistance.

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard

  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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