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Gianni_S

Publisher Workbook missing in action

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Hi Affinity…
I hope you will read these lines this time.
SO, quickly the story: 
03/12/2020 I ordered 3 workbooks
28/12/2020 I hade Photo and Designer
Silence since now
Last week I wrote an email asking if there were problems … no reply from you, being ignored is not a great feelings, especially from a customer point of view!
Today 19/01/2021 no signals from the space where the last workbook is lost.

So I'm asking politely news about order REMOVED, because one item never arrived to destination.
 

Just to be sincere and direct: I would like to have my book… or refund me, but please don't go on ignoring a simple question. 

Thanks.

 

G:

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Hello @Gianni_S

Apologies for the delay in replying to you.

We emailed back two weeks ago to your initial email to us, and received no response. I've just emailed you again for us to continue this dialogue.

I appreciate your time and patience regarding this matter.

Best

Adam

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Hi Adam,

How are you?

I am sorry but I didn't have any mail from you/Affinity until today.
Is for that reason that I wrote here.
Not to be rude, but simply I would like to know if there are some reason for this delay.
Beg my pardon if in the post above I have been very direct. Probably the whole thing took the wrong way.
Thanks a lot.

 

G:

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