tdehan Posted January 2, 2021 Share Posted January 2, 2021 I needed to rebuild my computer due to a virus. I just installed my copy of Affinity and there is no Launch icon to start the application. I've clicked on the photo.exe within the Affinity folder under Program Files and the splash screen launches but disappears almost instantly and the app never launches. How do I fix this please? Quote Link to comment Share on other sites More sharing options...
Alfred Posted January 2, 2021 Share Posted January 2, 2021 Welcome to the Serif Affinity Forums, @tdehan. Try pressing the Ctrl key and keeping it held down while you launch the app. If you continue to hold it down the ‘Clear User Data’ dialog should appear, at which point you can release it and press the ‘Select All’ button and then press ‘Clear’. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
tdehan Posted January 2, 2021 Author Share Posted January 2, 2021 I fixed the issue by uninstalling and then re-installing the application. Thanks! Alfred 1 Quote Link to comment Share on other sites More sharing options...
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