Unable to Close Out of Export PSD Settings After Pressing "More" Option

[Shleya19]

I was using Affinity Designer on my MacOS High Sierra computer and everything was basically working fine. Then I went into File -> Export (still in Designer Persona not Export Persona, not sure if that matters) and went to select the PSD option. Everything was still fine until I pressed the "More" button to make sure that Preserve Accuracy was fully turned on. I would be importing the file into After Effects so I believe that is the right setting for editing. And then when the dialog box appeared it was very long, taking up the whole length of my computer screen. I can not close out of it because the "Close" button is not on the screen at all. Essentially the dialog is long for some reason, longer than the computer length because the "close" button is not visible. I tried making the window smaller but it only effects the size of the whole Affinity Designer document, the dialog box stays the same size. Then I tried exiting out with enter, hitting the x, with Command Q, Affinity Designer -> Quit, and Force Quit and it all resulted in the sound that Macs make when it is unable to do something. So it seems as though I can't quit the application until I close out of the Export Menu which I am unable to. I tried to upload a screenshot of what I see to this post but the upload failed.

 

 

[Sean P]

Hi @Shleya19.

What model of Mac are you using and what is the screen size & resolution? Also are you connected to an external monitor? Could you try to attach your screenshot again please?

We're aware of the close button not being visible on certain smaller Macbook models (such as the Macbook Air) when the dock is always visible. However pressing 'Esc' on the keyboard should allow you to exit out and close that dialog!