Nikon Shooter Posted December 8, 2020 Posted December 8, 2020 I've been a long time AP user — using now the latest v. 1.8.6 release successfully since day one — and I am experiencing issues since yesterday: AP launches but won't load my interface / workspace AP crashes opening files… any files My reflex was to restore from TimeMachine first its Application Support folder — that didn't help! — then I restored the app itself — didn't help either! Any idea or suggestions? Quote
Staff Callum Posted December 9, 2020 Staff Posted December 9, 2020 Hi Nikon Shooter, Please could you try opening the app with the CTRL key held down and hit select all and then clear on the menu that appears to see if this fixes your issues? If not please could you provide a copy of the crash log? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Nikon Shooter Posted December 9, 2020 Author Posted December 9, 2020 I do see that menu as you suggest, Callum, but I will lose then all the work of fine tuning I did on my workspace, not? It want to send report to Apple — which I did — but I can copy it nor save it. Quote
Staff Callum Posted December 9, 2020 Staff Posted December 9, 2020 You will unfortunately, if you haven't already could you try pressing tab with a new document open to see if this makes your work space come back or go to View > Studio and check that everything is enabled as it should be? Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
Nikon Shooter Posted December 9, 2020 Author Posted December 9, 2020 Now, I can open images but all the previous settings are gone. Can you point at a file(s) I could restore from TimeMachine? Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.