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Posted

Imac crashing when using program with multiple pictures open.    Occurs when I have 2 or more photos loaded and move from one to another in the Develop Presona.  using IOS Mac Catalina 10.15.7 and infinity V 1.8.4 (trial version).   Crash reports indicate MTLCompilerService Responsilbe Affinty Photo.  Repeatable and has happened on multiple occasions.  Get the spinning circle then IMAC shut down and restart

  • Staff
Posted

Hi @Marv H,

Welcome to the forums. 

Is the crash specific to those 2 photos? Is it fine with 2 new documents? 

Have you got Hardware Acceleration: Metal on/off in Preferences > Performance ?

Our apps cannot crash your Mac. They run in a "sandbox" mode. They may be accessing a problematic driver (or problematic hardware) which then crashes your Mac, but our apps cannot do this on their own. 

 

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