HydroJLW Posted October 22, 2020 Posted October 22, 2020 Hi, Photo on Windows 10 on my Dell 5570 laptop is freezing for me every time I use the slice tool whilst also setting specific image dimensions. I enter the dimensions, then the whole programme freezes, requiring me to force close it and restart it. Any ideas? Thanks, Jack Quote
Staff Gabe Posted October 26, 2020 Staff Posted October 26, 2020 Hi @HydroJLW, Sorry for the delayed reply. Is this document specific? Does it freeze with a new doc? Quote
HydroJLW Posted October 26, 2020 Author Posted October 26, 2020 3 hours ago, Gabe said: Hi @HydroJLW, Sorry for the delayed reply. Is this document specific? Does it freeze with a new doc? Hi Gabe, No worries - Yes, it happens with whichever photo I am using. I have been editing in Lightroom then sending across to Photo for final tweaks then when I go to export/slice, I face this issue. It only happens when I adjust the export size of the slices though and tends to happen far more often when I am exporting more than one slice. Quote
Staff Gabe Posted October 26, 2020 Staff Posted October 26, 2020 Can you attach a crash report? You can find it in %appdata%\Affinity\Photo\1.0\CrashReports\reports Quote
HydroJLW Posted October 26, 2020 Author Posted October 26, 2020 4 hours ago, Gabe said: Can you attach a crash report? You can find it in %appdata%\Affinity\Photo\1.0\CrashReports\reports The freezes aren't generating crash reports as I have to CTRL+ALT+DEL to force close the programme when it happens Quote
Staff Gabe Posted October 27, 2020 Staff Posted October 27, 2020 You can try to gererate a dump from Task Manager. Right click on the process > Create dump file. This generally creates a large file, which may be tricky to upload to the forums. Try using this link to upload it it if exceeds 100mb : https://www.dropbox.com/request/K0OWMJhRiIlgPOverwPd Quote
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