Freezing in Slice Tool Whilst Exporting at Set Dimensions

[HydroJLW]

Hi,

Photo on Windows 10 on my Dell 5570 laptop is freezing for me every time I use the slice tool whilst also setting specific image dimensions. I enter the dimensions, then the whole programme freezes, requiring me to force close it and restart it.

Any ideas?

Thanks,

Jack

[Gabe]

Hi @HydroJLW,

Sorry for the delayed reply. 

Is this document specific? Does it freeze with a new doc?

 

[HydroJLW]

3 hours ago, Gabe said:

Hi @HydroJLW,

Sorry for the delayed reply. 

Is this document specific? Does it freeze with a new doc?

 

Hi Gabe,

No worries - Yes, it happens with whichever photo I am using.

I have been editing in Lightroom then sending across to Photo for final tweaks then when I go to export/slice, I face this issue. It only happens when I adjust the export size of the slices though and tends to happen far more often when I am exporting more than one slice.

[Gabe]

Can you attach a crash report? You can find it in %appdata%\Affinity\Photo\1.0\CrashReports\reports

[HydroJLW]

4 hours ago, Gabe said:

Can you attach a crash report? You can find it in %appdata%\Affinity\Photo\1.0\CrashReports\reports

The freezes aren't generating crash reports as I have to CTRL+ALT+DEL to force close the programme when it happens

[Gabe]

You can try to gererate a dump from Task Manager. Right click on the process > Create dump file. This generally creates a large file, which may be tricky to upload to the forums. Try using this link to upload it it if exceeds 100mb : https://www.dropbox.com/request/K0OWMJhRiIlgPOverwPd