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Download incomplete—


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My affinity designer download did not complete. I have tried to download again but it doesn’t seem to allow me to. I went to affinity photo and used a different email and it downloaded. But I really need affinity designer. I am downloading through a teather from iPhone to iPad. The payment went through July 18th 2020 I have a transaction ID# if you need it. Will it not download because it senses the partial designer download? If I delete it and use a different email (but the same PayPal) will it download? Will you credit me for the first transaction? Maybe towards an affinity  publisher for an iPad when it is ready? Anybody out there tonight to help me?

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Try power resetting your iPad. This will clear out ram. Just hold power button off until you get a close message on screen. Close it and then power back on. You should see the Apple logo as it reboots. You won’t lose any data or apps. Then try downloading again. 🙂

M1 IPad Air 10.9/256GB   lpadOS 17.1.1 Apple Pencil (2nd gen).
Affinity Photo 1.10.5 Affinity Design 1.10.5 
Affinity Publisher 2, Affinity Designer 2, Affinity Photo 2 and betas.

Official Online iPad Help documents (multi-lingual) here: https://affinity.https://affinity.help/ 

 

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