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Affinity Photo and Publisher closes right after opening


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In the last weeks, my Affinity apps started to close by itself after opening. 

I couldn't find a pattern or any relationship with any other software on my PC (Windows 10, fully updated - nVidia driver update - Intel CPU and GTX 1050Ti GPU) and it seems to be totally random. I click on the icon to open the program... it opens and right in the moment after it opens, it closes (no crashing, no error, just disappears). After that... i can't open the software again, since it will keep behaving like that (open, close right after that). 

(Attached a vídeo of the problem happening).

To use the software again, I need to reboot my computer and try again. 

Anyone have any idea of what is happening? There is any error log that I can use to check what is happening?

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1 hour ago, raphaelbonelli said:

There is any error log that I can use to check what is happening?

I think I have seen reports from a few users about issues after the upgrade to Windows 10 2004, with a corrupted color profile. I wouldn't expect a restart to fix that, so it may not be related to your problems.

But yes, there is a log kept during application startup. If you press the Windows key and R you'll get a Run dialog. In the dialog box you can enter or paste: %appdata%\Affinity

Then press OK, and you'll get a File Explorer window. In that window, you can navigate to <application-name>\1.0 and in that directory you may find a log.txt file that records a log of the last startup of the application. Perhaps it will reveal some useful information.

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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13 minutes ago, walt.farrell said:

Then press OK, and you'll get a File Explorer window. In that window, you can navigate to <application-name>\1.0 and in that directory you may find a log.txt file that records a log of the last startup of the application. Perhaps it will reveal some useful information.

 

I've callibrated my monitors again last week, so I don't believe it is a case of bad profile. 

I've already started a new session, but as soon as I get a new crash/closing, I'll get the log... thank you!!

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You're welcome.

If you get a crash later in processing (or, perhaps even during startup), you should also get a crash report. This FAQ article describes how to find them:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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