Affinity Photo and Publisher closes right after opening

[Raphael Bonelli]

In the last weeks, my Affinity apps started to close by itself after opening. 

I couldn't find a pattern or any relationship with any other software on my PC (Windows 10, fully updated - nVidia driver update - Intel CPU and GTX 1050Ti GPU) and it seems to be totally random. I click on the icon to open the program... it opens and right in the moment after it opens, it closes (no crashing, no error, just disappears). After that... i can't open the software again, since it will keep behaving like that (open, close right after that). 

(Attached a vídeo of the problem happening).

To use the software again, I need to reboot my computer and try again. 

Anyone have any idea of what is happening? There is any error log that I can use to check what is happening?

[drpixels]

It's happening to me too with all 3 apps on windows 10, since last update. 

 

[walt.farrell]

1 hour ago, raphaelbonelli said:

There is any error log that I can use to check what is happening?

I think I have seen reports from a few users about issues after the upgrade to Windows 10 2004, with a corrupted color profile. I wouldn't expect a restart to fix that, so it may not be related to your problems.

But yes, there is a log kept during application startup. If you press the Windows key and R you'll get a Run dialog. In the dialog box you can enter or paste: %appdata%\Affinity

Then press OK, and you'll get a File Explorer window. In that window, you can navigate to <application-name>\1.0 and in that directory you may find a log.txt file that records a log of the last startup of the application. Perhaps it will reveal some useful information.

 

[Raphael Bonelli]

13 minutes ago, walt.farrell said:

Then press OK, and you'll get a File Explorer window. In that window, you can navigate to <application-name>\1.0 and in that directory you may find a log.txt file that records a log of the last startup of the application. Perhaps it will reveal some useful information.

 

I've callibrated my monitors again last week, so I don't believe it is a case of bad profile. 

I've already started a new session, but as soon as I get a new crash/closing, I'll get the log... thank you!!

[walt.farrell]

You're welcome.

If you get a crash later in processing (or, perhaps even during startup), you should also get a crash report. This FAQ article describes how to find them: