FerSa Posted August 27, 2020 Share Posted August 27, 2020 Hi, Publisher freezes when I try to create a new document . I can open an old document but the create new document window doesn't open up. I tried the program repair function but still it's not working. Any suggestion please? Quote Link to comment Share on other sites More sharing options...
GarryP Posted August 27, 2020 Share Posted August 27, 2020 Just to try and make things a bit clearer, are you saying that the software “freezes” immediately after you select menu “File → New” but before the “New Document” dialog appears? If so, does this always happen when you already have a document open? Does this always happen when you do not already have a document open? Also, what do you mean by “freeze”? Does the cursor change; does the title bar change; does anything ‘flash up’; can you use other software; have you checked a ‘task manager’ of any kind to see what it thinks the software is doing? Which version of Publisher are you using? Which OS are you using it on? Quote Link to comment Share on other sites More sharing options...
FerSa Posted August 27, 2020 Author Share Posted August 27, 2020 Hi, I'm running windows 10 Pro and the latest version of Publisher. Once I open the program I select Fine new and the program freezes before the New Document dialog appears. This happens if I have a document open or not. The cursor doesn't change and the only way to close the program is with Task Manager. Task Manager shows the program is running but CPU Use 0% . Not other sign. I uninstalled the app and installed again but have the same problem. I can open old documents. Quote Link to comment Share on other sites More sharing options...
GarryP Posted August 27, 2020 Share Posted August 27, 2020 Thanks for the extra information. I’ve never seen this happen myself but it sounds like the software might be having trouble locating the presets/templates before displaying them in the dialog (although that’s just a complete guess). Hopefully one of the staff - or a more-technically-minded user - will see this and be able to help more. In the meantime, is there a particular blank document you need? If you can tell us which settings you want (e.g. A4, 300DPI, Landscape, etc.) then we can create one for you to download. (Or you can strip everything out of another document and save that somewhere to use as a blank – after maybe changing the document setup – until you get a proper solution.) Quote Link to comment Share on other sites More sharing options...
carl123 Posted August 27, 2020 Share Posted August 27, 2020 If you have (or have used) a second screen connected to your PC then the create "new document window" may be appearing on that screen. If so, it's an easy fix Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
FerSa Posted August 27, 2020 Author Share Posted August 27, 2020 Thanks carl123. That was the case. I had the other monitor off and did not realize. How stupid of me. Thanks GaryP for the offer of creating the document for me. You all are an incredible bunch of guys. I really love Affinity and the all Community is awesome and I'm really glade of been part of it. Quote Link to comment Share on other sites More sharing options...
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