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Anita.B

Cannot Make Payment

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Hi, created account but purchase facility appears not to work. Will not accept input. PayPal not working either.

Can you help?

Cheers Anita

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Hi Anita,

Welcome to the Affinity forum.

We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you created your post.

As part of the ever changing face of the internet, there are now additional security measures put in place by the card issuers to ensure that it is the card owner making the purchase. You should have had a security window appear from your bank asking you to confirm the order and it sounds like this has not happened.

My advice would be to ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser. If that still does not work, let me know and I can arrange the order for you via email.

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On 5/31/2020 at 6:10 PM, StevenS said:

Hi Anita,

Welcome to the Affinity forum.

We have been unable to replicate the issue you have reported and there have been successful orders placed through our site since you created your post.

As part of the ever changing face of the internet, there are now additional security measures put in place by the card issuers to ensure that it is the card owner making the purchase. You should have had a security window appear from your bank asking you to confirm the order and it sounds like this has not happened.

My advice would be to ensure that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the security window appearing or try a different browser. If that still does not work, let me know and I can arrange the order for you via email.

Good day,

I am experiencing the same problem. I cannot enter my card details in the provided space. To resolve this I tried using a VPN. That did not work. I changed my country location in my account. That did not work. However, upon following your advice, about using a different browser, it now appears to be working.

When it was not working, I was busy using Google Chrome. Once I switched to Microsoft Edge it allowed me to enter my details. 

Just thought that I would share, since I also experienced the same issue.

 

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