kurai_joker Posted May 24, 2020 Share Posted May 24, 2020 Hello, I have bought the products (all three, and was billed for them according to my bank), but no downloads were added to my account, and no confirmation email was sent. I have verified the email to (it's correct, and the same I'm registered on this forum too), and I don't see any signs of my bank thinking that's something fishy and blocking the operation. Money's still on hold though. I have written to affinityorders@serif.com, but did not receive any response apart from the auto-reply so decided to post on forums for maybe some help, as I have been planning to get acquainted with the software closely this weekend but it's a pity I can't do that :( Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted May 26, 2020 Staff Share Posted May 26, 2020 It sounds like your payment is being declined. When this happens you may see a pending transaction on your account for a few days. This should drop back into your account once your bank realises we cannot collect the payment. This is most likely due to an error in the way your browser is handling the 3d secure check that is now mandatory for all EU online orders. Before trying again you may wish to check your browser is up to date. It may also be worth trying with a different browser. If you would like us to manually place an order for you please email affinity@serif.com . Quote Link to comment Share on other sites More sharing options...
kurai_joker Posted May 28, 2020 Author Share Posted May 28, 2020 I am happy to say we solved it together with support. The bank won't release the first try money for 10 more days, but I can live with it. PayPal worked in the end. Please give Andy my regards 🙂 Quote Link to comment Share on other sites More sharing options...
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