Affinity Designer keeps crashing when I move a load of layers

[Peter3377]

I've recently bought Affinity Designer and it was well, until I found out that it kept crashing when moving layers around when I'm producing pieces of work. Whenever it freezes the program, I have to close the application, restart the computer and reload it again.

Any help about solving this technical issue would be appreciated.

Many thanks,

Peter3377

[Sean P]

Hi Peter3377,

Is your Document Window floating? If so does docking it stop the freezing you're encountering?

[Peter3377]

Hello Sean,

The document window wasn't floating when the freezing happened, and unfortunately no, the screen gets stuck again even though I encounter it again.

Peter3377

[Sean P]

Hi Peter3377,

Are you able to get a screen recording that demonstrates the steps you're taking to reproduce the crash. If you could show the whole screen that would be ideal! 

Thanks

[Peter3377]

Hello Sean,

Unfortunately, I couldn't have a screen recording of this, but I have an image below showing you what happens if I move a layer from the top to the bottom. Just to let you know when at that moment, obviously, there wasn't a crash, but it does happen sometimes when I have a document with a large amount of curves and layers.

screenshot.afphoto

[Ana J.]

The same happens to me,  sometimes I move a layer and it freezes, I have to restart the program, frequently... probably is because of my wacom stylus, I changed the pressure sensitivity but keeps happening. 

[Sean P]

Hi Peter3377,

Unfortunately I'm still unable to reproduce it - are you using a Wacom tablet? If so does the crashing stop if you use a mouse to move layers?
 

On 4/10/2020 at 5:24 PM, Ana J. said:

The same happens to me,  sometimes I move a layer and it freezes, I have to restart the program, frequently... probably is because of my wacom stylus, I changed the pressure sensitivity but keeps happening. 

Hi Ana J.

Does the freezing you're encountering also stop if you use a mouse instead of a Wacom?

[Peter3377]

Hello Sean,

I don't have a Wacom tablet unfortunately, and the crash can still happen even though I use a Touchscreen pen and my mouse touchpad.

Many thanks,

Peter

[Peter3377]

Hello, everyone.

I've recently had another experience with Affinity Photo, and the same thing happens when I'm moving a load of layers, just like what happened in Affinity Designer.

I think that there is a problem with the computer I'm using, and that might be related to one of the Windows Updates or Services from not working.

Many thanks,

Peter3377