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I have been able to repeatedly reproduce a Publisher user interface hang issue when running Windows 10 under any display scaling larger than 100%. 

If I set Windows display scaling to 130%, sign out, sign in, start Publisher, then use File / New to create a new document, the document gets created, but the UI stops responding and Task Manager shows Publisher's CPU usage spinning between 15% and 17%. The only way out is to use Task Manager to kill Publisher and go back to 100% display scaling. I use three 4K monitors running under nVidia drivers (up to date), Windows 10 Pro 10.0.18363 Build 18363  with 32 GB of RAM.

I usually run at 100% scaling because all other applications I use are OK with it, but in Affinity applications, the menu and dialog fonts are too small at 100% unless I move my face to within about 8" of the screen. Affinity applications really need a way to scale the user interface without having to scale the entire OS display.

Bob Clarke

New document with Windows scaling.png

AffPublisher-1.0-folder minus Samples.zip

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I use 250% screen scaling without problems. Win 10. Screen resolution at 3840x2160. Some other - non-Serif - software is so tiny on screen as to be unusable.


Lenovo laptop with Intel Core i7, 16 GB RAM, Windows 10 Home. Former user of most Serif software from PagePlus 3.0 through PagePlus X9, now enjoying Affinity Designer, Photo, and Publisher.

 

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2 quick ideas:
- check if your .NET-Framework-Components are up to date
- un-install Windows-Update KB4535996 
- perhaps try to install .NET 3.5
 

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2 hours ago, Fritz_H said:

2 quick ideas:
- check if your .NET-Framework-Components are up to date
- un-install Windows-Update KB4535996 
- perhaps try to install .NET 3.5
 

- I have the latest .Net Framework, 4.8

- I don't have KB4535996 installed because I have set quality updates and feature updates to be delayed by at least 30 days (and that KB article number is not in the "Installed Updates" list)

- The .NET 3.5 installer does not run on my machine. It starts, then immediately quits with no message, no log file, nothing in Event Viewer.

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3 hours ago, Fritz_H said:

Thanks for your reply.

regarding  .NET 3.5 : I have experienced that the installer-package often does not work on Windows 10.
perhaps better use the "Windows features" Control Panel - method:  
https://docs.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows-10

Fritz

Thanks, Fritz. Looks like it is already installed and turned on.

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