Jump to content

Recommended Posts

Posted

Having updated to the current version 1.8.0, I am now unable to open any existing file. Every time I attempt to do so the program crashes. I can open and start new documents. 

I have installed the previous version again to continue working. 

 

All software and security is up to date on my device. 

  • Staff
Posted

Hi @rgregg,

Can you upload your file here and i'll take a look.

We are aware of an issue where some files can crash on open, if it's possible to break any links to linked resources in your file you might find it then allows the file to re-open and you can re-link the resources and carry on.

Serif Europe Ltd. - www.serif.com

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.