Srijan Sayed Posted February 16, 2020 Share Posted February 16, 2020 While I am trying to develop canon cr2 and fuji raf files on my ipad air 3 it crashes and all the work I have done is gone. What can I do? After moving my workflow to the iPad affinity photo and desiner looked professional to me. And now this is happening after paying a good ammount of money. Pathetic. Please now can you help me with this? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 16, 2020 Staff Share Posted February 16, 2020 Hi Srijan Sayed, Welcome to the forums I'm very sorry to hear you're having trouble! Could you please confirm for me: What model cameras do your RAW files originate from? Does the app crash when loading the image, when developing the image or seemingly randomly? Can you follow one specific workflow that crashes the app each time? What location are you opening the RAW images from? (ie locally, through Photos, a cloud provider?) Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Srijan Sayed Posted February 16, 2020 Author Share Posted February 16, 2020 Camera model- Fujiflim xt20 and canon 1300d, App doesn't crash while loading but while developing. No there are no specific workflow, sometimes when I adjusting some time when I leaving develop persona, I am opening raw files from photos app. Quote Link to comment Share on other sites More sharing options...
Srijan Sayed Posted February 17, 2020 Author Share Posted February 17, 2020 I have not got my answer yet Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 18, 2020 Staff Share Posted February 18, 2020 My apologies for the delayed response here. On 2/16/2020 at 7:39 PM, Srijan Sayed said: Camera model- Fujiflim xt20 and canon 1300d, Thanks for confirming that, the Canon 1300D is supported as standard however the Fujifilm XT20 requires the uncompressed RAW file format only - please make sure this is set on your camera else the RAW file may not be developed correctly. This certainly sounds as though it's due to a RAM issue that we're aware of for the newer generation iPads with 3GB of memory. This has been fixed in our latest beta and we hope to release this update shortly - my apologies for any inconveniences in the meantime! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Srijan Sayed Posted February 18, 2020 Author Share Posted February 18, 2020 Thanks I will be waiting, let's hope uncompressed fuji raw will be supported by the app very soon. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted February 19, 2020 Staff Share Posted February 19, 2020 14 hours ago, Srijan Sayed said: let's hope uncompressed fuji raw will be supported by the app very soon Unfortunately RAW support is determined by Apple as we use the Apple Core RAW engine, so this requires support being adopted by Apple. You can find the full RAW support list here -https://support.apple.com/HT210191 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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