Affinity photo is crashing too much while editing canon cr2 and fuji raf files

[Srijan Sayed]

While I am trying to develop canon cr2 and fuji raf files on my ipad air 3 it crashes and all the work I have done is gone. What can I do? After moving my workflow to the iPad affinity photo and desiner looked professional to me. And now this is happening after paying a good ammount of money. Pathetic. Please now can you help me with this?      

[Dan C]

Hi Srijan Sayed,

Welcome to the forums

I'm very sorry to hear you're having trouble! Could you please confirm for me:

• What model cameras do your RAW files originate from?
• Does the app crash when loading the image, when developing the image or seemingly randomly?
• Can you follow one specific workflow that crashes the app each time?
• What location are you opening the RAW images from? (ie locally, through Photos, a cloud provider?)

[Srijan Sayed]

Camera model- Fujiflim xt20 and canon 1300d, 

App doesn't crash while loading but while developing.

No there are no specific workflow, sometimes when I adjusting some time when I leaving develop persona,

I am opening raw files from photos app.

[Srijan Sayed]

I have not got my answer yet

 

[Dan C]

My apologies for the delayed response here.

On 2/16/2020 at 7:39 PM, Srijan Sayed said:

Camera model- Fujiflim xt20 and canon 1300d, 

Thanks for confirming that, the Canon 1300D is supported as standard however the Fujifilm XT20 requires the uncompressed RAW file format only - please make sure this is set on your camera else the RAW file may not be developed correctly.

This certainly sounds as though it's due to a RAM issue that we're aware of for the newer generation iPads with 3GB of memory. This has been fixed in our latest beta and we hope to release this update shortly - my apologies for any inconveniences in the meantime!

[Srijan Sayed]

Thanks I will be waiting, let's hope uncompressed fuji raw will be supported by the app very soon.

[Dan C]

14 hours ago, Srijan Sayed said:

let's hope uncompressed fuji raw will be supported by the app very soon

Unfortunately RAW support is determined by Apple as we use the Apple Core RAW engine, so this requires support being adopted by Apple. You can find the full RAW support list here -
https://support.apple.com/HT210191