nkp123 Posted January 18, 2020 Posted January 18, 2020 Hello! So I've just begun using affinity. Sometimes when I'm opening an RAW file the image on the screen has this red or sometimes white flash over the whole image! This happens multiple times, when opening and closing the document and program. Thanks for any help! Quote
Staff Gabe Posted January 21, 2020 Staff Posted January 21, 2020 Hi @nkp123, Welcome to the forums. Can you attach a screen recording of this in action? Quote
Hugo Tak Posted January 27, 2020 Posted January 27, 2020 Hi, I have the same problem! Mostly red lines when opening RAW files from my Panasonic G9. Some times I need to close and reopen several times... Quote
Staff Gabe Posted January 27, 2020 Staff Posted January 27, 2020 Hi @Hugo Tak, Welcome to the forums. Can you attach a screen recording of this in action? Quote
Hugo Tak Posted January 27, 2020 Posted January 27, 2020 Hi Gabe, I've already posted a screen of the lines and one of my OS specs... Quote
Staff Gabe Posted January 27, 2020 Staff Posted January 27, 2020 I wanted a screen recording (https://support.apple.com/en-us/HT208721) to see exactly what's going on when you open or develop the image. Quote
Hugo Tak Posted January 27, 2020 Posted January 27, 2020 Ok, Gabi, There it goes... tks for your quick answer! Hugo Affinity_Photo_Issue.mov Quote
Staff Gabe Posted January 27, 2020 Staff Posted January 27, 2020 Does it go away when you develop it? Does it only happen in Develop persona? Quote
Hugo Tak Posted January 27, 2020 Posted January 27, 2020 Most of times goes away after develop it. But once, they appeared as a static lines, as part of the picture. But, obviously, its impossible to do the settings in develop mode with those flickers... Tks! Quote
Staff Gabe Posted January 27, 2020 Staff Posted January 27, 2020 Hmmm... can you attach a screenshot of the Preferences > Performance window? Quote
nkp123 Posted January 27, 2020 Author Posted January 27, 2020 Hello again! yes same thing, opening and closing the document a number of times. Impossie to do any editing while it’s flickering away. I tried to attach a video! thanks! 2460BE85-4F06-4945-8D63-9B99532BF9DE.MOV Quote
Staff Gabe Posted January 28, 2020 Staff Posted January 28, 2020 Can you both try to disable Hardware Acceleration: Metal Compute checkbox in the Preferences > Performance and see if you can still replicate it? Quote
Hugo Tak Posted January 29, 2020 Posted January 29, 2020 Hi, Gabe, I've disabled the Hardware acceleration and apparently the issue disappeared. BUT, as you can see on the video below, when I push the "develop" button, it takes more than 20' to do the process... Anyway, if you have another solution, please let me know. Tks for your help! Best, Hugo T Develop_time.mov Quote
Staff Gabe Posted January 30, 2020 Staff Posted January 30, 2020 That would be one of the consequences of turning metal off. Things will be slower. before I log this, can you try the latest beta and see if it's the same?https://forum.affinity.serif.com/index.php?/forum/19-photo-beta-on-mac/ Quote
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