christianmasvikeni Posted January 7, 2020 Share Posted January 7, 2020 (edited) Good Day, 1234.mp4 My app keeps crashing when I use Frequency Separation even if I am just working on one photo. I've deleted the app and redownloaded it but I keep experiencing the same results. What can I do? I use a Macbook Air 13'' 2017 I've had the app for 2 years now and this problem started about 1 month ago. 1234.mp4 Edited January 7, 2020 by christianmasvikeni@icloud. Additional Information Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted January 7, 2020 Staff Share Posted January 7, 2020 Hi christianmasvikeni, Welcome to the forums Please could you tell me which version of Mac OS you are using? Could you also please check if this issue only occurs with files from Capture 1? Thanks C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
christianmasvikeni Posted January 7, 2020 Author Share Posted January 7, 2020 Hi Callum, I have the macOS Catalina - Version 10.15.2 on a Macbook Air Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted January 7, 2020 Staff Share Posted January 7, 2020 27 minutes ago, christianmasvikeni said: Hi Callum, I have the macOS Catalina - Version 10.15.2 on a Macbook Air Does this only occur with files from Capture One? Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
christianmasvikeni Posted January 8, 2020 Author Share Posted January 8, 2020 Not all Capture One files. It happens with all files. RAW from the camera and from Capture One. JPEG files as well. Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted January 8, 2020 Staff Share Posted January 8, 2020 Please could you provide one of the files could please zip the file so we can make sure the forum doesn't strip any metadata from the image. Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
christianmasvikeni Posted January 8, 2020 Author Share Posted January 8, 2020 _CM_0043.ARW _CM_0043.ARW Quote Link to comment Share on other sites More sharing options...
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