virage Posted December 4, 2019 Share Posted December 4, 2019 I am using AP 1.7.3 on MacOS 10.15.1 When exporting I need precise sizing. For instance, I might need 1200 x 675, or 1280 x 720. However, more often than not, after I have cropped an image using a specific ratio (such as 16:9 in above examples) and then resize to the specific size, I get a file with wrong sizing. So I frequently get 1200 x 674, or 1280 x 719. Then I have to go back and attempt another crop and hope that after than the export will produce the right size. This can take several attempts before I get the size I want. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 4, 2019 Staff Share Posted December 4, 2019 Hey virage, So the reading on the context toolbar is correct, as well as the size on the Export dialog? I can't seem to get this to happen at all for me. I thought it might be a rounding issue but it doesn't seem to be. Are you using snapping along with the 'Move By Whole Pixels' and 'Force pixel alignment' settings? Can you give me the exact steps (everything you click) in case I'm going about it slightly differently? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
virage Posted December 4, 2019 Author Share Posted December 4, 2019 (edited) @Chris B I am attaching screenshots showing the entire process resulting in a wrong sized output (height 674 instead of specified intended 675). Edited December 4, 2019 by virage added forgotten screenshot Quote Link to comment Share on other sites More sharing options...
virage Posted December 7, 2019 Author Share Posted December 7, 2019 @Chris B Just checking to make sure you have seen my post with the info you have asked for. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 9, 2019 Staff Share Posted December 9, 2019 Hey virage, I've been looking this morning and I wasn't able to reproduce it. Does the issue still happen with Snapping enabled for you? I have tried it with it on and off but I'd really like to know if this still happens when you enable Snapping. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
virage Posted December 9, 2019 Author Share Posted December 9, 2019 Interesting. I did not know of Snapping, nor was it enabled by default. However, after turning it on, I still got the wrong output, 1280x719. Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 10, 2019 Staff Share Posted December 10, 2019 Hm, I suggested snapping to see if it helped when positioning everything but that is a bit worrying if you're still getting it... Are you able to do a screen recording? The screenshots are helpful but a video might allow me to catch something. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
virage Posted December 10, 2019 Author Share Posted December 10, 2019 9 hours ago, Chris B said: Are you able to do a screen recording? The screenshots are helpful but a video might allow me to catch something. Yes. Attaching screen video capture here. Screen_Recording_2019-12-10_at_10_12_01.mov Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted December 11, 2019 Staff Share Posted December 11, 2019 Thanks virage, I followed it exactly this time and I was getting 1280 x 719 on the export dialog so something definitely isn't right. I'll ask dev to look at it. Thanks for your patience Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
virage Posted December 11, 2019 Author Share Posted December 11, 2019 That's a different problem from what I encounter. As you can see from the video, I specify the width of 1280 from which the dialog correctly computes the height of 720 - as it should for the 16:9 ratio for the crop frame. Yet the output file produced is 1280 x 719, which is wrong. One way or another, something is broken in this functionality (and Snapping on/off makes no difference). Quote Link to comment Share on other sites More sharing options...
virage Posted January 5, 2020 Author Share Posted January 5, 2020 On 12/11/2019 at 5:24 AM, Chris B said: Thanks virage, I followed it exactly this time and I was getting 1280 x 719 on the export dialog so something definitely isn't right. I'll ask dev to look at it. Thanks for your patience @ Chris B: Any update on when this bug is going to be fixed? Thanks! Quote Link to comment Share on other sites More sharing options...
gzah Posted January 14, 2020 Share Posted January 14, 2020 the support seems to be as bad as with adobe. too bad! Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted January 15, 2020 Staff Share Posted January 15, 2020 On 1/5/2020 at 11:23 PM, virage said: @ Chris B: Any update on when this bug is going to be fixed? Thanks! I'm afraid not. It has been logged with the developers but we don't give timescales for bug fixes. @gzah I'm sorry you feel that way. The bug was acknowledged and logged by the support team with the developers. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
virage Posted February 5, 2020 Author Share Posted February 5, 2020 On 1/15/2020 at 12:36 AM, Chris B said: I'm afraid not. It has been logged with the developers but we don't give timescales for bug fixes. Any news Chris? Can you ping the developers? This is a major nuisance and simply sloppy engineering. I like Affinity Photo and would like to continue using it, but this defect makes me question if I shouldn't look at competing products. Quote Link to comment Share on other sites More sharing options...
virage Posted February 26, 2020 Author Share Posted February 26, 2020 On 2/5/2020 at 3:53 PM, virage said: Any news Chris? Can you ping the developers? This is a major nuisance and simply sloppy engineering. I like Affinity Photo and would like to continue using it, but this defect makes me question if I shouldn't look at competing products. Pinging Chris again. Any news on this bug? Has Serif stopped reading the forum? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted February 27, 2020 Staff Share Posted February 27, 2020 There still isn't a fix against the logged issue. Unfortunately during the beta, hundreds of fixes were made but not for this one. All I can do is update the affects version (which I have already done) as I have little to no influence on what the developers fix as they have their own bug priority ordering. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
virage Posted December 31, 2020 Author Share Posted December 31, 2020 Well, it's been over a year. Might one be hoping for the developers to be kind enough and FIX THE DARNED THING ALREADY? Thank you. Quote Link to comment Share on other sites More sharing options...
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