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Publisher not displaying properly


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I am using Windows 10 Enterprise 64 bit on a Lenovo X1 Yoga 1920x1080, 8 bit 60 Hz screen, Windows 10 64 Bit. 

CASE/Slide 1 - Not working: When I launch Publisher from its icon I get a white screen. By guesswork I can mouseclick and the relevant control will appear. If I launch a Publisher file from explorer the file itself displays, but again the controls do not. This means I cannot work on the go. 

CASE/Slide 2 - Working: When I attach two secondary monitors (22" and 23" Dell and Philips, both @ 1920x1080, 8 bit 60 Hz) and I launch Publisher, if it opens in the laptop screen as before (white) but with guesswork  I can grab and drag it to either secondary monitor where it displays correctly.

If now (CASE/Slide 3) I drag the document back to the laptop screen it ceases to display properly and cannot be worked on. I can try to drag it back to the secondary monitors where again it is fine. 

I want to work on the go on the laptop. How can I get this to happen? Please help.

Thanks, Marc. 

Slide3.JPG

Slide1.JPG

Slide2.JPG

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  • 5 months later...
  • Staff

Sorry.

Thank you for reporting a problem using 1.7.x . It appears that a member of the Affinity QA team didn't get round to fully investigating this specific report posted in the bugs forums. We are very sorry for this oversight. Yours is one of a number of reports that I am posting this apology to, using an automated script.

Now we have released 1.8.3 on all platforms containing many hundreds of bug fixes, and we hope your problem has already been fully addressed. If you still have this problem in the 1.8.3 release build, then the QA team would really appreciate you reporting again it in the relevant Bugs forum.

Each of those links above contains instructions how best to report a bug to us. If that is what you already did in this thread just copy paste your original report into a new thread. We appreciate all the information that you have including sample files and screen shots to help us replicate your problem.

This thread has now been locked as the QA team are not following the threads to which this automatic reply is made, which is why we would appreciate a new bug report if you are still have this problem in the current 1.8.3 release build.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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