Affinity Photo iPad crashes/shuts down

[Patric]

Hi,

when editing RAW files in AP on my iPad Air, 3rd Gen., AP always shuts down/crashes, after I added a gradient mask. This also happens, when I add a radial mask, as well as when I add the mask with a brush.

Is that a known problem, and if so, what would be the solution?

Many thanks in advance 

Patric

[Dan C]

Hi Patric

Sorry to hear you're having trouble! AFAIK this is not an already logged issue, so can you please confirm the following for me;

• What version of iOS are you running?
• What camera model do your RAW files originate from?
• Does this happen in a new, blank document - or only when editing your RAW images?

Thanks in advance!

[Patric]

Hi Dan,

Thanks for your reply.

On my iPad I have running iPadOS 13.2 and I edit Canon-RAW files (.CR2).

Since now, I experienced this problem only while editing RAW-images. BTW I forgot to mention, that the changes

we’re not saved, when AP shuts down.

Please let me know, if you need more information.

 

Patric

[Dan C]

12 minutes ago, Patric said:

On my iPad I have running iPadOS 13.2 and I edit Canon-RAW files (.CR2).

Thanks for that Patric, my apologies which model of Canon camera are you using please?

A copy of your latest crash log would certainly help here, 

Please open your iPads settings and navigate to Settings>Privacy>Analytics>Analytics data. Here you should see files titled 'Photo iPad [Date] .ips'
Could you please copy and paste the text into your reply from the most recent crash log?

Many thanks in advance!