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Found 16 results

  1. Product key as in where am I supposed to apply it???????????? Let me back up a bit. I downloaded the free trial version for my Windows desktop. I bought the license once the trial period had ended and was prompted to do so. I received an order number and product key but was not instructed as to where I'm supposed to use it. I can't open the program now that it has expired. All that it will do now is take me to the page to where I already paid. Don't tell me that I have to download the stupid thing again and enter the product key there because I have metered internet access and will pay an overage fee and suffer through another 90 minute download using my Verizon hotspot. I literally live in the woods and don't have a direct internet line to my house.
  2. Affinity_Screenshot.pdfAffinity_Screenshot.pdf Dear Support - I already posted my problems yesterday. After installing the latest version of Affinity publisher yesterday - nothing worked anmore. The other two programms Photo and Designer crashed when started. Then I deinstalled all affinity applications - deleted all affinity files in the app-data directory. Then again back to the new insallation. Everything works but in the moment I type the product key it crashes and the following (please see below) error message appears. What does happen? What is wrong - please help soon since I have to continue working!!!! THANK YOU IN ADVANCE!
  3. Hello All - I purchased Affinity Designer in December of 2015. I have a new Macbook and I would like to download it. I'm having an issue finding a product key (it sounds like that's what I'll need to avoid purchasing again?). I have an email with my receipt but I don't see the download when I look up my account. Any ideas on what I'm doing wrong?
  4. I just downloaded Serif WebPluse Starter Ed. I am having trouble getting the activation Key. Is there any help so that I may use your product.
  5. I purchased Affinity Designer and Affinity Photo on July 8 2017 and I did reinstall of softwares numerous times. Today when I have done my Windows reinstallation and starting the program Affinity Designer I have been asked for the Product Key. Since it was emailed to me, I entered the info in the required spaces but am being told it is invalid. Does the key expire? And if not, can I reinstall the version that was working as needed? Or do I have to purchase the product again?
  6. I just bought Affinity Designer yesterday, but I have a slight setback with the computer's battery, so I need to use another for a week or two. I tried to download the beta version again and validate it with the same product key. But it says the details are invalid. How can you make it work? Is there a way to disable the software on one computer to turn it on in a second?
  7. Hi, I purchased Affinity Photo last month and I cannot find how I received my Product Key. Is there a way to retrieve it. One more question. I installed Affinity on my laptop. Can I use the same product key for my home desktop or do I need to purchase another license. Please let me know, Thanks, Yair
  8. Hi, I bought Affinity Photo in March. In the meantime, my e-mail account has been hacked and I have a new mail. Now I bought Affinity Designer. But find my product key for Photo no longer.Only for Afinity Designer...;( Have looked through all the old mails, but find nothing more. I need the key for my new notebook. Heeeeelp !!!! Am I right here ????
  9. I recently logged on to my computer (Win 10 PC) to find that the shortcut for my Affinity Designer program was not appearing properly. When attempting to run the program, it remarked that files for the software could not be found. Fearing the files may have somehow been corrupted, I re-downloaded the software and launched the program as an admin. Upon opening, a message appeared informing me that the Product Key was Invalid, after which the program closed out. Following this, I went all the way back to the original emails I was sent from Affinity upon my purchase, and from there I downloaded the software again using the link they had provided for me. Installation of the software gave me the option of removing the previously existing files or repairing them, so I clicked on repair. After this was completed, I launched the program again, only to find the same message informing me that my Product Key was Invalid. Can someone please provide assistance on how to fix this issue, as I am in the middle of several projects that I would like to have completed in a timely manner.
  10. My Affinity has stopped working. I downloaded and installed Affinity Photo OK on 10 April and it's been working fine since but today (24 April) I tried to open and message says 'Invalid product key' - there was no obvious alternative action. I deleted the program and downloaded again, same problem? HELP?
  11. A few days ago I purchased and installed Affinity Designer. I already had Affinity Photo installed on my PC, but after installing Designer, every time I open Photo I'm greeted with an error message about some "Invalid Product Key" (see attached image). I don't know how to fix this, and would like to be able to use both programs. Thanks in advance for any help you can give me!
  12. Just purchased Affinity online, I am installing it onto my Windows PC. During the install it comes to a point where you enter the product key(given at time of purchase) and your email. Both my key, and my email are correct and it is still saying they are not. what can I do?
  13. Hi all. I just bought Affinity Photo since my trial was expired but apparently there was no way of resetting it, planning to use the 14 days money back policy should I find the need to (but really hoping to stick :P). Anyway, since I use mainly a Windows PC, I bought the Windows version thinking I could somehow use the license key on Mac OS. Now I'm looking for a Mac download to use AP on my MacBook but apparently the only link to the Mac App Store, which obviously asks me for a new purchase. Is there no way to download a "licensable" version of AP to use the same key? Or I should buy it again for Mac?
  14. Hello, I`m totally new here. Just bought Affinity Photo and it`s now downloading on one of my computers. I think I read somewhere that you can use the Product key more than once. So I tried to download it for my laptop too. I went on the homepage and signed in - it just says that I can buy it here. But I already did? How can I get it now for my laptop too? I hope you can understand what I mean, english is not my first language! Thank you so much!
  15. Hello, So, I have Affinity Designer installed on my computer. I am planning to do a clean install of my computer and am wondering about the Affinity Designer product key. I am wondering if I am able to simply uninstall Affinity, then do my clean install, and install it again with my email and product key, or if I will have to do something else for it to deactivate. Thanks for any help. I am running Windows 10 Creator's Update (64-bit) on a custom desktop.
  16. fleming

    Re-Install

    Hi, I downloaded affinity designer a few months ago. I thought it was great, unfortunately I had to reset my PC due to issues. I still have the installation file that allows me to download affinity however I lost the actual software, is there a way of getting another product key as i have already paid once? Thanks, Harry
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