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resunoiz

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Posts posted by resunoiz

  1. 2 hours ago, NathanC said:

    Many thanks, Could you run through the steps below to perform a basic app reset:

    1. Close all affinity apps
    2. Hold down CTRL and launch Photo 2 while continuing to hold CTRL
    3. A 'Clear user data' menu will prompt with three boxes ticked, additionally check 'Disable Hardware Acceleration'
    4. Press 'Clear' and the app should hopefully start

    If the issue persists, please follow the below to perform a full reset of the app's local data:

    1. Press WIN + R to open 'Run' command
    2. Enter the following:
      %USERPROFILE%
    3. In this directory, right click the '.affinity' folder and rename it to '.affinityold'
    4. Launch Photo 2

    If the issue persists, could you confirm exactly what stage the app gets to before crashing, for example does the app splash/start screen show or does the main app User Interface launch prior to the crash? A screen recording would be very helpful here.

    Additionally, please send a copy of the Log.txt file, which can be found in the following directory: %USERPROFILE%/.affinity/photo/2.0

    The app is freshly installed, as said PS is brand new...so nothing to reset. Same issue I had on my 5+ years old PC.

     

    The program crashes at first attempt to open a file, e.g. making double click on the scrin to open the "open" dialog, for example. Or sometimes it closes just a second after the interface loads.

  2. 16 minutes ago, NathanC said:

    Hi @resunoiz,

    If you're experiencing the app crash on document creation or when opening an existing file, please follow the instructions on the FAQ below to update your Graphics card drivers and disable Hardware Acceleration.

    If the issue persists, please provide the following:

    • Screenshot of Edit -> Settings -> Performance (if you're able to get into the application)
    • Recent crash reports (FAQ below)

    Many thanks!

    Hi, I already tried the drivers update and remove hardware acceleration on my old pc. I tought it was a problem of it being 5 years old, so I was sure the new one would not have that issue but remained the same.

     

    Drivers are updated (brand new pc, updated saturday). I attach the crash reports.

    1116f1a7-983f-4330-a80f-4541295a4f71.dmp a4f227d9-0b77-4cc9-b299-8cad4ccc3337.dmp c31f677e-c65b-49d9-90dd-2243e06ae81e.dmp

  3. thank you. can you help me "reading" the crash report as in that post, to have a precise focus?

     

    Applicazione: Photo.exe
    Versione framework: v4.0.30319
    Descrizione: il processo è stato terminato a causa di un'eccezione non gestita.
    Informazioni sull'eccezione: System.AccessViolationException
       in <Module>.DocumentControllerSession.GetDocumentController(DocumentControllerSession*, Kernel.NonCounted<DocumentController const >*)
       in Serif.Interop.Persona.Data.LayersDataSource.GetSelectedIndices()
       in Serif.Affinity.UI.Controls.LayerView.InitDrag(System.Windows.DependencyObject, System.Windows.Input.MouseButtonEventArgs)
       in Serif.Affinity.UI.Controls.LayerView.OnPreviewMouseLeftButtonDown(System.Windows.Input.MouseButtonEventArgs)
       in System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
       in System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
       in System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
       in System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
       in System.Windows.UIElement.OnPreviewMouseDownThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
       in System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
       in System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
       in System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
       in System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
       in System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
       in System.Windows.Input.InputManager.ProcessStagingArea()
       in System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
       in System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
       in System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
       in System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
       in System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
       in MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
       in MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
       in System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
       in System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
       in System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
       in MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
       in MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
       in System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
       in System.Windows.Application.RunDispatcher(System.Object)
       in System.Windows.Application.RunInternal(System.Windows.Window)
       in Photo.Application.Main(System.String[])

     

    • Every time I start Photo or Designer when I click to open a new file, the program shuts down, no crashes simply shuts down. At second opening, works normally.
    • If I open more than 4-5 files, the program becomes sludgy and closes, or (worst) becomes very, very, very slow. Like you need 20-30 seconds to click on a part to clone (alt+click) and then start painting with clone. 
    • Impossible to work with big files (5000px width, Canon fotocamera): only little files or the program is useless
    • In Affinity designer "export" preview is low res, non resizable, almost useless.

    This last update makes the program behaviour like a cheap free trial one, by far not comparable to photoshop workflow.

  4. 17 hours ago, drkanukie said:

    I'd stay on V1 its not worth the hassle. Export the file from V2 in PSD which V1 can then open or use the cut & paste hack. I totally agree that a product that does this isn't worthy of as much respect as one that does.

    I infact solved with copy/paste.
    Hopefully I've saved only a file...

    I'll update V2 probably but this "forces" to update to the whole package. And you have to be sure any other colleauge you share files with have same version....not the best thing.

  5. I have a set of 21x29,7cm pages. Single pages.

    I want to add a master of 21.6 x 30.6cm to each of these pages. If I create a master of these dimension, content of the page is positioned at top left angle of content, leaving a white space on the right and bottom.

     

    Is possible to create master/apply to the pages leaving the content of the page centered, so I have same margins on 4 sides?

  6. thank @Ron P. for your interest.
     

    Quote

    Not much info to go on. I'm not able to replicate this, following your directions.

    sorry!
    Quote

    What type of photo, jpg, RAW, PNG, TIFF?

    jpeg image, 1800x1600px
    Quote

    What brush were you using? It can make a difference.

    basic brushes, 128 px.

    image.png.67c5662405e5eff9aa5a720a08bfd299.png

     

    Quote

    Grouped just the new layer with white spots, or grouped it with your background layer, then rasterized?

    made 55 "spots", grouped them 5, rasterized them in a new level without background in order to duplicate them as groups of 5 spots at same distance.

    Sorry I can't replicate it in videp...because when I try to move the second group, program crashes.

    Is a operation I've made thousand times in AF with previous version: use it to recreate/make more visible "spot light" on outdoor scenarios. Like this (the one I made with affinity uninstalling 1.10 and installing previous version) 

    image.png.4461f7e55ecca2917c41bffb88f8abad.png

    Quote

     

    The common, seemingly routine now, thing to check is if Hardware Acceleration/OpenCL Compute is enabled. This is found in the Affinity Preferences>Performance.

    Is the problem just with one photo, or any random photo?

     

    HA is on, as usual, in all affinity previous versions.

    made it on another pic, same issue.

    Quote

    Where is the file stored/located while working on it? On a local drive, network, or cloud? Serif recommends that documents be on a local harddrive while working on them. Affinity does not load the entire file into RAM, this is to help with performance.

    local hard drive, SSD. Make this work 5+ times a week from 3 years from now.

     

    Quote

    Are you using a tablet? IF so what one?

    desktop, win 10.

  7. In the 1.9 update when I make a group using several layer that was scaled before,  if one or more of them contains text the dimension of these becomes bigger than the set one.

    It is very frustrating, because all formatted text goes to mess. 

    Here's an example. See the text "sky e netflix" and the price on the right.

    Happens with photo and designer. SOmetimes the text becomes 5x bigger, sometimes smaller like in this case.

    image.png.a4eab3d0d59209ba69f3ab724f2db339.png

  8. I made a master page and I used it to create several pages.

    Then I realized I needed to add a page at the beginning, after page 2.

    Added a page...and all the layout messed up.

    The  text areas changed position, so the writings on it. 

    Here's an example.

     

    My master page. 

    01.thumb.jpg.82972c8572b49ac8648345faaccbc79e.jpg

     

    ..and the pages made with it.

    02.thumb.jpg.a4b2dfb10d44acd4eb7ecf8cad9df5cf.jpg

     

    ..then if I add a page after the second for example, with or without a master page style...

    03.thumb.jpg.c2cd7eb9114b71426c185ff6e8a489c8.jpg

    all messes up.

    text areas moved, their contents refers as the images remained in the previous page, another image area over the right image of the page....

    04.thumb.jpg.6d4aaf03e69e2c4fc7d13e343d9a4319.jpg

     

    I attach an extract of that file.

    What am I doing wrong?

    w.afpub

  9. I always used to customize my workspace putting all toolbars and apalettes on my secondary screen (I use 2 screens to extend desktop), as I do in Auocad, hptoshop, illustrator, word and so on.

    Anll worked weel in Aphoto and Adesigner. Moving from different personas in photo didn't make any issue.

    with 1.7 and 1.7.1 update in affinity designer and affinity photo the palettes position changes randomly. If I give an height to any of the palettes, passing throug another persona in Aphoto or switching to Adesigner results in palettes that change their height according to height of the last prgram/persona used.

    EXAMPLE attached to better explain. You can see the Photo persona with levels, history and other toolbars as I want them to be.
    On the red arrow, for example, the boundary between history and level palette.
    Choosing Develop persona the palette (already set to be all visible) uses the same height of the history palette on Photo persona.

    If I stretch the palette to fit my desires, when I come back to photo persona the history palette overlaps the levels palette with the height set on the last height change on develop persona.

    Same happens if I switch to designer and vice versa instead on sitching between personas.

    1.jpg

    2.jpg

    3.jpg

    4.jpg

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