StevenS

Hi @EddieSr, welcome to the Affinity forum. You will find your product key on your Affinity Store account. https://affinity.store/account/downloads/

Hi @ZuriJ, It appears that you purchased Affinity Photo from the App Store. As we are not able to view payment information made directly to Apple, I would encourage you to contact Apple directly for further clarification. https://www.apple.com/support/mac/app-store/

Hi @LukasWestphal, welcome to the Affinity forum. Our iPad apps do not require a licence key as they are linked to the purchasing Apple ID and verified through the App Store, as such we are not entirely sure what you may be referring to. Could you please contact affinity@serif.com with further details of what you have been given so that we can look in to this and advise further?

Hi @almanshuroh, All v1.x updates are free after purchase. We've not announced a second version, but whenever it is launched, v2.0 will require a new purchase.

Hi @Nihlus, welcome to the Affinity forum. Unfortunately we do not share the details future promotions until they go live, but ensure you that you do not miss our next discount you could sign up for our newsletter. https://affinity.serif.com/newsletter/

Hi @Alonso Jiménez, welcome to the Affinity forum. We have replied to the email that you send to affinity@serif.com, if you have any further questions, please respond to that email.

Hi @drivenbydesigncustoms, You did the correct thing by emailing us and we can see that a member of our team has already reached out and replied to that email. If you have any further queries, please follow up through the email thread.

We have checked our email queues and we can see that Andy responded to your email last Thursday, please check your Spam/Junk folder as it may be that his email landed there. If you have any queries after reading Andy's email, please reply to him and he'll be happy to assist you further.

Hi @Mats Borgs, welcome to the Affinity forum. Please contact affinity@serif.com from the email address that you used to make the purchase and our team can look in to this further for you.

Hi @Átila C., welcome to the Affinity forum. It is not possible to transfer a purchase from the Mac App Store (or the Microsoft Store) to the Affinity Store. If you contact affinity@serif.com with proof of purchase, our Customer Service team may be able to provide a discount on having to repurchase the apps.

Hi @Rúben Azevedo, welcome to the Affinity forum. Our iPad apps are sold exclusively by Apple and unfortunately the sale has now came to an end. We do have discounts from time-to-time, and I would recommend signing up for our newsletter so that you do not miss any future offers; https://affinity.serif.com/newsletter/

Olá @MÁRCIO FRANÇA, bem-vindo ao fórum de afinidades. Nossas licenças de software não são transferíveis e você precisará comprar uma licença macOS separada para instalar em dispositivos macOS. Cada versão é vendida separadamente e cada uma tem suas próprias licenças.

Hi BLUStudios group, The way that the free content appears on your account suggests that Designer and Photo were purchased through the App Store and not through our own website. If your Affinity app purchase was made through the Mac App Store it is tied to your Apple ID, and will also not require a Product Key. If you need to install it again, run the Mac App Store ensuring that you are signed in with the same account/credentials used to complete the purchase and the button which usually says "Buy" should instead say "Install", click on it to begin the installation of the program.

Hi @Jay C, welcome to the Affinity forum. Could you please take a screenshot of the details after you have entered them and send it over to affinity@serif.com and we can take a look at this, and see if we can figure out what is causing this issue for you.

Hi @Brian Mc, welcome to the Affinity forum. You may return/cancel any purchases within a 14 day period after receipt of your product to receive a full refund. Please email affinityreturns@serif.com with your name, order number and reason for returning the item to begin the process.

Hi @sock_og, welcome to the Affinity forum. Could you please contact affinity@serif.com with this issue? Please be sure to include the name your account is registered to and if possible any order numbers, to help our team locate your account and best advise you.

Hi @Neotk, welcome to the Affinity forum. Our MacOS and iOS apps are both sold separately, the latter exclusively through the App Store.

Hi @jabberwock, welcome the Affinity store and your English is perfect, I'd have not thought otherwise has you not mentioned it. Unfortunately it is not possible to move a purchase from the App Store over to our own store or vice versa, the purchases are permanently linked to the account and store through which they were purchased.

Hi @Hands-On, welcome to the Affinity forum. Yes you you can install your Affinity Windows licence on your new Windows PC. To login to your account, please head to the Affinity website and enter your email address along with your password within the relevant fields, and then click Sign In. If you’re unsure of your password, please select the Forgot Password? option and enter your email address. Then select the Reset Password option. This will send you an email to the email address previously specified for you to reset; follow the steps within this email. Once you’re in your Affinity Account select Downloads & product keys. You will then see a list of your orders along with a Download button beside each one. Click the button next to the relevant order to begin the download.

Oh man 🙈 I should just go to bed at night, and leave the forum well alone after 5pm/weekends 😴 Does what include punctuation errors Susan?

(Double) Thanks @Alfred I wanted to ensure that Susan would get the notification, and then update my message when I was online again but it seems that Patrick was already on the ball 😊 @TheStudioSusanThe email address on our contact page will not open up a menu when clicked, and what you are doing (copying and pasting in to Gmail) is what you should be doing. If you have an email client set up on your computer, it would open a "new email" window when clicked with the address already in the "To:" area, but that is a operating system/mail client setting and not something that we can make happen ourselves.

Hi @TheStudioSusan (you may want to change your username from your email address to something else). Can you please let us know which links for tech support you are referring to that do not work? We'd love to look in to that and get that correct if there are dead links.

This one has me stumped I'm afraid 🤔 I'll get someone with a bit more knowledge than myself to take a look at this and hopefully we can figure it out.

Hi @SAUL 61, bienvenido al foro de Affinity. Comuníquese con affinity@serif.com y nuestro equipo podrá ayudarlo con su pedido.

Hi @SQLM0002, welcome to the Affinity forum. If an incorrect purchase has been made, please contact affinityreturns@serif.com and our team will be happy to help.