emmrecs01

@nicola.sama Welcome to the Affinity User forums. Which Affinity app (Designer, Photo or Publisher) and which OS (Windows, MAC, iOS) and version do you run?

@David Cowan Welcome to the Affinity forums, though I fear the rest of my post will NOT be what you want to read, sorry. First, the Universal Licence for ALL the Affinity apps on all OS platforms costs £159.99, not £299. (See this page for confirmation of that.) Second, Affinity Software products from Serif UK can be purchased direct from the Affinity Store, the Apple App Store (Mac OS), the iPad App Store or the Microsoft Store. I am not sure but I don't believe any third-party sellers are used to sell the products. Third, I see Nismosoft are apparently based in Leeds but the Products page of their website lists NO Serif Affinity products. So, what have you bought, and where do those flash drives come into the equation?

+100

I don't know if you are running Windows 10 but I know there was an update for it yesterday so, perhaps a restart was needed to complete the update? No apology necessary! Problems like this are very frustrating!

My pleasure! Enjoy your photo editing!

From which store did you purchase Affinity Photo 2? Serif, or the Apple or Microsoft Store? From what you write, and depending on which OS you have, I suspect it was the Microsoft or the Apple store, since you say you can find no record of your purchase in your account. Because Serif has no record of any purchase through either the Apple or M$ store that is the reason for what you are seeing. I hardly ever use the M$ store (and I don't have a Mac) so have no idea whether you can request a refund from whichever store you used and then purchase a licence direct from Serif. If you can I think you should do this as quickly as possible.

@Ruth Henderson Welcome to the Affinity forums. ALL the (Serif) Affinity apps are one-time purchases; nothing is available by subscription. So, if you are being charged monthly for something it is definitely NOT for anything from Serif, who are the makers of the Affinity software range. So, you need to check carefully who is taking this money from your account. There have been others who've posted here who seem to have been charged for something, possibly fraudulently. Have a look at this thread, especially the latest posts to it. HTH

+100 to this suggestion.

I suspect the ID being requested is the one you use to access the Microsoft Store, not anything to do with your Affinity ID. When you purchased the licence there you would have had to "log in" to the store; those log in details are what enables the store to verify you and your account.

@Catherine D Welcome to the Affinity forums! Are you to be the sole user of the computer(s) for your business? If so, the individual licence is fine; as long as you own and control any/all computers on which the software is to run. My understanding is that the Business Licence is for companies which have two or more employees who need access to the software which is running on computers owned by the business. HTH

@antonioangeles Welcome to the Affinity forums! Which Affinity product are you trying to buy, and in which country do you live? Jeff

I think what has led to those replies being created was the use of terms like "Scam" and "BS", both of which seem to me to be highly inflammatory.

Canva, not Canvas bought Serif, not the other way around! There may not have been any full version releases for some months but there is an active Beta program, whose latest update was, I believe, only last week! So No, no-one is abandoning anything!

@Legacy Story Coach Welcome! I note you say you are a brand-new subscriber, but the Affinity software suite is NOT a subscription item. So, in addition to what @walt.farrell has asked, it would be very useful to know exactly which software product you have downloaded.

@Cherrian Welcome to the Affinity forums. Version 1 of all the Affinity apps have not been available to purchase for some considerable time, at least two years, I think. Having accessed the G2A website and seen the prices they charge for the Affinity version 1 apps (far below the original retail prices) and, given that Serif no longer sell the software or the licences, I would be extremely wary of placing an order. I doubt very much whether Serif "approves" of, and therefore, works with this company. I think you need to request a full refund.

Open your iPad Settings, NOT any settings in Photo. Then follow @Eefr's advice.

Please note I am NOT a Serif staff member, but my understanding of this is as follows: 1. Request a refund for the purchase of Affinity Photo 2 (see this page for full details about how to do this). 2. Order your licence for all three products. I assume you are intending buying the Universal Licence, by far the lowest-cost option. HTH

Which version of which Affinity product are you trying to install and use?

@Stable76 Having downloaded your file, I first tested it with Canon' own DPP4; no success. I then ran it through Ashampoo Photo Recovery version 1.0.5 and it produced three images, 2 x .jpg and 1 x .tiff. I have no idea why there are 3! I've attached a zipped copy of the three; hopefully they may be of use to you! I think the jpegs can be opened but not the tiff. CR2 Corrupted File.7z

@Wanda Williams Welcome to the forums for the Serif Affinity Suite of products, for which there is NO subscription! All the three constituents are one-off purchases, either individually or collectively. So, whatever subscription you are paying is certainly NOT for any or all of Affinity Designer, Affinity Photo or Affinity Publisher. Exactly which product from which manufacturer do you believe you are continuing to pay for?

You're more than welcome!

@Noel Catania Welcome to the Affinity forums. To access and redownload any already-purchased Affinity products go to your account on the store you used to make the original purchase, i.e., Affinity Store, Microsoft Store or Apple Store, log in and find the app(s) you need to install on your new laptop. Download it/them and reinstall. You will then need to revalidate your licence, the method for which depends upon whether you have Version 1 or Version 2. If you tell us which version we can help you further. HTH.

Assuming you are running Windows and are not a Mac user, for Studio Link to work you need to ensure that all three apps are fully updated and are either MSIX or MSI/EXE versions? In other words, if Publisher is MSIX and the other two are MSI/EXE, or vice versa, the "link" will not work. If that is your situation, the usual advice is to uninstall the "odd one out", presumably Publisher in this case, and then reinstall it using the same installer type as the other two. You will find the correct type on your account page. HTH.

Unfortunately, Serif staff have made it clear that there are no plans to create an "importer" for PagePlus files, because, as I understand their position, PP was Windows-only and the Affinity suite is cross-platform and such an importer would be, in effect, impossible to create.

@Ethanfozsk Welcome to the Affinity forums. Which account are you locked out of, your Affinity Store account or your forum account, presumably the former? FYI, 2 factor authentication is a feature of many websites which handle data which, if accessible by any "wrong person", could risk compromising a user's personal information.