Fair enough Patrick but with respect, I have been trying to get a hold of someone at Affinity/Serif now for over a month and can't seem to have anyone respond to my inquiries about an order that I placed back in November. Out of desperation I posted on the forum to try and get some kind of response.
The "affinityorders@serif.com" doesn't work -when I try to open it I get a blank page. I sent an e mail via hotmail to the link twice and still no response. So where do I go???
I have been receiving notifications for Affinity Photo but I'm not sure I want a product that has no support, regardless of the price.
Please respond and restore my faith because as noted I think the product itself is fabulous
I've include my original e mail to reference.
Sincerely
Peter
Ok Folks this is the second e mail I have sent with no response from you guys. The first one was a s follows:
Hello Affinity Designer crew;
Let me start by saying how very impressed I am with your product and my desire to support your endeavors in every way possible. The word is out among my designer colleagues that your product is worthy and impressive. I will continue to rant about your products to my friends.
I recently ordered (and paid for) your designer manual, an item that was long on my list of requests. However the order was placed on November 5.2016 (Order Number ABPCPZBNJW) and your terms stated 5 to 7 business days.
I live on a remote island off of Vancouver Island and I understand time moves a little more slowly here but it has now been roughly 20 business days.
Any chance you can track the location of this manual for me.
Much appreciated and thanks again for a superb product.