What Application are you using? [Designer/Photo/Publisher]
Publisher
Are you using the latest release version?
Yes, 2.1.1
Can you reproduce it?
Yes. It happens on multiple PCs, for multiple users, and even for older releases like 2.1.0
Does it happen for a new document? If not can you upload a document that shows the problem?
No
If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:
What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)?
Windows 11
Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?)
Yes it is enabled, and it also happens if I disable it
What happened for you (and what you expected to happen)
Trying to refresh a resource crashes publisher.
Provide a recipe for creating the problem (step-by-step what you did).
See attached video.
Screenshots (very handy) or a screen capture/video.
See attached video
Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers.
no
Did this same thing used to work and if so have you changed anything recently? (software or hardware)
no
crash publisher.mp4