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Posted

Hello and sorry for my englisch

I started again after a long time Affinity photo, but with 1.6.4 i become a errormessage "Unverarbeiteter Ausnahmefehler.... Referenz: 89cbc80 ….."

and when i deinstall the old version an installing 1.7.2 witch adminprivilege, a short Windows pop up but Nothing start.

what i must do for starting af-photo?

Windows 10 64bit newest version 1903, 16gb ram, i-8700, ssd...

  • Staff
Posted

Can you please check if you have .NET Framework 4.8 installed and if you have a Nvidia video card can you also check that it is using the latest drivers.

Posted (edited)

thank you for answer

when i install netframework 4.8 the installer say "you have 4.8 or higher installed".

i have the newest nvidia driver 436.3 for my gtx970

with 1.6.4 the same error-message with other "Referenz" numbers.

 with 1.7.2... starting af-photo a short Windows start and end in 1 sec (with adminprivilege)

is there a possibility, that the new Windows update smash the installed version? how to clean the entire installation? with deinstall-software in Windows, the same error appairs.

 

Edited by Chrigu

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