Chrigu Posted September 18, 2019 Posted September 18, 2019 Hello and sorry for my englisch I started again after a long time Affinity photo, but with 1.6.4 i become a errormessage "Unverarbeiteter Ausnahmefehler.... Referenz: 89cbc80 ….." and when i deinstall the old version an installing 1.7.2 witch adminprivilege, a short Windows pop up but Nothing start. what i must do for starting af-photo? Windows 10 64bit newest version 1903, 16gb ram, i-8700, ssd... Quote
Staff DWright Posted September 19, 2019 Staff Posted September 19, 2019 Can you please check if you have .NET Framework 4.8 installed and if you have a Nvidia video card can you also check that it is using the latest drivers. Quote
Chrigu Posted September 19, 2019 Author Posted September 19, 2019 (edited) thank you for answer when i install netframework 4.8 the installer say "you have 4.8 or higher installed". i have the newest nvidia driver 436.3 for my gtx970 with 1.6.4 the same error-message with other "Referenz" numbers. with 1.7.2... starting af-photo a short Windows start and end in 1 sec (with adminprivilege) is there a possibility, that the new Windows update smash the installed version? how to clean the entire installation? with deinstall-software in Windows, the same error appairs. Edited September 19, 2019 by Chrigu Quote
Staff DWright Posted September 20, 2019 Staff Posted September 20, 2019 Can you please check if you have update KB4515384 installed and if you do can you please remove it and then try opening Affinity Photo Quote
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