JBird Posted July 6, 2019 Posted July 6, 2019 I wiped my HDD on my pc and now i'm trying to reinstall Affinity Photo but version 1.7 is out and I get a prompt to update after the download. When I click update it says cannot find path. What should I do now? I've tried going back to the email and trying to download through there but it does the same thing. Quote
Staff stokerg Posted July 7, 2019 Staff Posted July 7, 2019 First thing to try for any install issue, restart the PC and once restarted go to our setup file in your downloads folder and right click this and select Run As Administrator. If the install is still failing then can you check this location for me: %temp%/AffinitySetup To get to that location, call up the Run box by holding down the Windows key and tapping the letter R. Copy and paste the above path into the run box and click okay. That should open a folder, which should contain at least 1 other folder. If there are more than one, find the latest one and open the folder, you should see 2 log files, setup.log and setui.log if you can upload those here and i'll take a look and help further Quote
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