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mariaf

My Designer 1.7.1 have a bug and crashes

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Hello! I need help. I have a bug in Designer 1.7.1

The program crashes instantaneously when I open the files and the colors of documents open with error in rgb code. THe program stand still and do not let do anything.

Thanks

Maria

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@mariaf

Welcome to the Serif Affinity forums :)

This sounds like it may be related to this thread where the user could not even create a new blank document without a crash. If you have the same problem as that user when opening any document or creating a new one, then perhaps your problem can be resolved in the same way

 

Quote

The majority of issues we have had related to crashing when starting a new document, or loading an existing document have been down to recent GPU driver updates. Doing an uninstall and reinstall [of your graphics driver] solves the issue. Please give it a try and let me know how you get on

 


Patrick Connor
Serif (Europe) Ltd.

Latest releases on each platform 

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31 minutes ago, Patrick Connor said:

@mariaf

Welcome to the Serif Affinity forums :)

This sounds like it may be related to this thread where the user could not even create a new blank document without a crash. If you have the same problem as that user when opening any document or creating a new one, then perhaps your problem can be resolved in the same way

 

 

Hello

I done an uninstall and next I reinstalled. 

It seems that everything is fine now.

Thank you for help me

Maria

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