Designer Update

[Loo]

Hi all,

Newbie here and after picking your brains if I may...I have designer installed on my desktop and my laptop.  I successfully updated software to 1.71 on laptop but it fails on desktop...any ideas on how I can find out why this is happening?

Many thanks in advance

[Dan C]

Hi Loo,

Welcome to the forums

Sorry to hear you're having trouble. Are you installing the Windows or Mac version of the App please?

[Loo]

Hi Dan,

Thanks for reply.   Windows 

[Dan C]

Thanks for confirming, could you provide a screenshot of the error you're seeing?

Please download and run the following tool, then provide a screenshot of the results -

http://www.asoft.be/prod_netver.html

It would also help to have your setup files, please open Windows Run and paste the following string, then press OK:

%temp%\AffinitySetup

In the Explorer window that opens, select the newest folder and then attach Setup.log and SetupUI.log here. Many thanks in advance!

[Loo]

Well this is embarrassing lol I have only just seen this reply :-(  I didn't get a notification like I did before 

Anyway no idea if I am still able to get help with this but I am finding it more and more frustrating not being able to update on this pc.

I have attached a screenshot of the asoft result as requested....with regard to the other request I am afraid you loose me at the last bit...

Quote

....and then attach Setup.log and SetupUI.log here

 

[Loo]

Oooo is this what you mean:

 

SetupUI.log

Setup.log

[Loo]

and with regard to a screenshot of the error when trying to update - there isn't anything really no code or anything it just says "setup failed"

 

Thanks in advance for helping even if I am a bit late .....sorry :-(

[Dan C]

Not to worry Loo, thanks for the information and screenshot provided!

I can see from your SetupUI.log that the installer is having trouble removing your previous version of Affinity Designer.

Firstly please download the following tool from Microsoft, this will remove any version of Designer that is currently installed and allow us to start from a clean state.
https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

After downloading, please run the tool, follow the prompt for Uninstalling and select Affinity Designer from the list of apps. If you don't see this option, select the first option in the menu (Not Listed) and paste the following string, then press OK:

{9CD72A9C-EE14-4A4F-AE4D-1824474C6672}

After the app has finished uninstalling, please visit the following link and download a new copy of the latest version of the .EXE

https://store.serif.com/update/windows/designer/1/ 

Once downloaded, locate the file in your Downloads folder and right-click on the file and select 'Run as Administrator'. Follow the app prompts and you should find this version installs as expected.

I hope this helps

[Loo]

o...m....g....I maybe a teeny bit in love with you Dan!   lol

It worked you are a fab fab superstar who has saved me much frustration! :-) 

Thank you!  

 Loo 

 

[Dan C]

Happy to help!