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Posted

Hi there,

I have just updated to 1.7.0.367 on a windows 10 64 Bit machine. Attempting to launch the app results in the app not showing up and the following errors in event viewer, your help would be greatly appreciated.

 

Faulting application name: Designer.exe, version: 1.7.0.367, time stamp: 0x5cf072af
Faulting module name: KERNELBASE.dll, version: 10.0.17763.475, time stamp: 0x69a188f0
Exception code: 0xe0434352
Fault offset: 0x0000000000039129
Faulting process ID: 0x3550
Faulting application start time: 0x01d51c3d2c20fd73
Faulting application path: C:\Program Files\Affinity\Designer\Designer.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 40762fbc-ee35-4b78-82f3-f04f51bd4f3e
Faulting package full name: 
Faulting package-relative application ID: 

 

Application: Designer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code e0434352, exception address 00007FF8CB729129
Stack:

 

Thanks in advance!

  • Staff
Posted

Hi CoolTrooper,

Welcome to the forums!

Please could you try right clicking the shortcut and choose Run As Admin? If this doesn't solve your issue please could you try launching the app with the CTRL key held down and choose Select All and then Clear.

Thanks

Callum

Please tag me using @ in your reply so I can be sure to respond ASAP.

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