cooltrooper Posted June 6, 2019 Posted June 6, 2019 Hi there, I have just updated to 1.7.0.367 on a windows 10 64 Bit machine. Attempting to launch the app results in the app not showing up and the following errors in event viewer, your help would be greatly appreciated. Faulting application name: Designer.exe, version: 1.7.0.367, time stamp: 0x5cf072af Faulting module name: KERNELBASE.dll, version: 10.0.17763.475, time stamp: 0x69a188f0 Exception code: 0xe0434352 Fault offset: 0x0000000000039129 Faulting process ID: 0x3550 Faulting application start time: 0x01d51c3d2c20fd73 Faulting application path: C:\Program Files\Affinity\Designer\Designer.exe Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID: 40762fbc-ee35-4b78-82f3-f04f51bd4f3e Faulting package full name: Faulting package-relative application ID: Application: Designer.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: exception code e0434352, exception address 00007FF8CB729129 Stack: Thanks in advance! Quote
Staff Callum Posted June 6, 2019 Staff Posted June 6, 2019 Hi CoolTrooper, Welcome to the forums! Please could you try right clicking the shortcut and choose Run As Admin? If this doesn't solve your issue please could you try launching the app with the CTRL key held down and choose Select All and then Clear. Thanks Callum Quote Please tag me using @ in your reply so I can be sure to respond ASAP.
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