Cannot exit AP without desktop restart

[Kiwie]

Greetings and hope I am in the correct place for this query.

I am unable to exit AP and have to restart my desktop to do so.  If I try to Exit I get the following message...

This seems to have happened after an exercise in HDR merge with multiple images three weeks ago.  It's rather frustration  and I hope someone can point me in the right direction to overcome this problem

I'm not sure if is a Windows 10 issue or an AP issue.  Incidentally another of my colleagues has the same problem with his PC so mine is not an isolated case.

Thanks

Kerry 

 

 

[stokerg]

Hi Kiwie and Welcome to the Forums,

With Affinity closed (you'll likely need to use Task Manager to quit Affinity)

Can you check this location:

%AppData%/Affinity/Photo/1.0/temp

To get there, just call up the run box by holding down the Windows key and tapping the letter R and then copy and paste the above path into the run box and click okay.

That should open a folder and i suspect you'll see a temp file from three weeks ago.  Delete this and then start up Affinity and try closing it again.

[Kiwie]

Yes this worked... thank you very much for your assistance.

Regards

Kerry