Affinity Photo for Desktop - Mac - crashing HELP!

[Turbogirlie]

Hi,

I've downloaded the trial of Affinity Photo for Desktop -  MacBook Pro (Retina Mid 2012) Mac OS Sierra 4 days ago.  Last night I performed a factory reset of Affinity as I had lost a toolbar.

Today, whether it is a coincidence or not, my programme repeatedly crashes on opening.  If it doesn't crash on opening, it crashes when I select New Batch Job from the File menu.

I have uninstalled & deleted the initial file dowloaded, gone onto the website & downloaded the file again & reinstalled but to no avail.

Help!  I was ready to purchase this but am now in two minds!

 

Many thanks.

Kaz

[Callum]

Hi Turbogirlie,

Welcome to the forums

Please could you try opening the app with the CTRL key held down this should make a Reset Menu appear please click Select All and then Clear. This should hopefully reset the app and allow you to get it open

Thanks

Callum

[Turbogirlie]

7 hours ago, Callum said:

Hi Turbogirlie,

Welcome to the forums

Please could you try opening the app with the CTRL key held down this should make a Reset Menu appear please click Select All and then Clear. This should hopefully reset the app and allow you to get it open

Thanks

Callum

Hi Callum,

Many thanks for the warm welcome and suggestion.  I've managed to sort this by going into the library on my Mac & deleting everything associated with Serif.  I've then done a clean install of Affinity which seems to have sorted the problem.    Looking forward to trying to process 158 photos taken yesterday now!

Cheers,

 

Kaz