Philip Rhayader Posted February 6, 2019 Share Posted February 6, 2019 Have recently downloaded Affinity Photo but it won't install - Windows 10. Whirls for a few seconds then nothing. Quote Link to comment Share on other sites More sharing options...
Dan C Posted February 7, 2019 Share Posted February 7, 2019 Hi Philip Rhayader, Welcome to the forums Could you please confirm, are you running a 32bit or 64bit version of Windows 10? What are your hardware specs? When running the installer, do you see any error messages at all? If so, could you provide a screenshot of said error? Please try locating the downloaded .exe file in File Explorer, right-click the .exe file and select Run as Administrator. Does this help complete installation? Quote Link to comment Share on other sites More sharing options...
Philip Rhayader Posted February 7, 2019 Author Share Posted February 7, 2019 32bit. Clicking System-About in Settings doesn't reveal anything. No error message seen. When running as adminstrator the only difference is I get the User Account window appears asking if I want this app to make changes - saying YES and it simply whirls for a few seconds and then nothing. Quote Link to comment Share on other sites More sharing options...
Dan C Posted February 7, 2019 Share Posted February 7, 2019 Thanks for confirming that - unfortunately Affinity is only compatible with 64bit versions of Windows, and will not install on a 32bit version, apologies. Do you have access to a different 64bit machine? If not, please email affinityreturns@serif.com including your purchase details to return your software for a refund. Quote Link to comment Share on other sites More sharing options...
Philip Rhayader Posted February 7, 2019 Author Share Posted February 7, 2019 Thanks. Quote Link to comment Share on other sites More sharing options...
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