paulrex Posted January 3, 2018 Posted January 3, 2018 (edited) Hi I had to force quit Affinity photo and now on starting up the app it constantly crashes. Affinity photo 1.6.6, iMac 4ghz i7, 4gig VRAM, 32gig RAM. I have tried deleting the software and reinstalling from App Store but it still doe the same thing. Is there a preference or something I need to delete as well? Thanks Paul Edited January 3, 2018 by paulrex added screen capture to error Quote
Staff DWright Posted January 4, 2018 Staff Posted January 4, 2018 Hi paulrex, Welcome to the forum Can you please reset you Affinity Photo back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The Photo will now open. Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity - Exporting User Settings and Keyboard Shortcuts video. Quote
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