keithwin Posted September 15, 2017 Share Posted September 15, 2017 I'm not sure if this is the correct place to post, but I have a problem when trying to install Afffinity. (trial) The installation stops when trying to install .NET Framework 4.6.2. I've tried installing .NET from Microsoft, but it still won't install. I've tried turning off the firewall, anti-virus and any background programs but it still fails. Has anyone any ideas on how to fix this? I have been using Serif products since the first version of PagePlus and so I'm keen to upgrade to Affinity. I have pasted a copy of the error log below. Many thanks. ======================================================= OS Version = 10.0.10586, SP = 0.0, Platform 2OS Description = Future OS - x64 MSI = 5.0.10586.212Windows servicing = 10.0.10586.570 CommandLine = J:\509a7c183161897050\\Setup.exe /norestart /passive /showrmui /showfinalerror /chainingpackage Affinity /x86 /x64 /redistTimeZone = Hora de verano romanceInitial LCID = 3082 Using Simultaneous Download and Install mechanism Operation: Installing Package Name = Microsoft .NET Framework 4.6.2 SetupPackage Version = 4.6.01590 User Experience Data Collection Policy: Disabled Number of applicable items: 6 RmShutdown failed with error: 351RmShutdown failed with error: 351 Exe (J:\509a7c183161897050\SetupUtility.exe) succeeded.Exe Log File: dd_SetupUtility.txt Exe (J:\509a7c183161897050\SetupUtility.exe) succeeded.Exe Log File: dd_SetupUtility.txt Exe (J:\509a7c183161897050\x64-Windows10.0-KB3151900-x64.cab) failed with 0x3712 - Se daño el almacén del componente. .Exe Log File: CBS.log Final Result: Installation failed with error code: (0x00003712), "Se daño el almacén del componente. " (Elapsed time: 0 00:10:02). Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted September 17, 2017 Staff Share Posted September 17, 2017 Hi keithwin, Welcome to the forum Please install the latest version of .net framework using this link and then install the Affinity trial Quote Link to comment Share on other sites More sharing options...
keithwin Posted September 21, 2017 Author Share Posted September 21, 2017 Thank you for your reply. I still can't install .net framework, I get the same error code. I think it may be something to do with Windows 10. After a search, it seems that other people are having the same problem, but I still can't find a solution. Quote Link to comment Share on other sites More sharing options...
Staff DWright Posted September 22, 2017 Staff Share Posted September 22, 2017 You can use this link to the Microsoft .NET Framework repair tool as this designed to fix install issues with .NET Quote Link to comment Share on other sites More sharing options...
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