Robin Pentney Posted September 2, 2017 Share Posted September 2, 2017 After purchasing designer for win 10, the file downloads, then appends a failed note with yellow tag. File will not execute. Win 10 is 64 bit, Asus AMD dual core A-9 9410 is 64 bit. Affinity photo works well on this computer. It doesnt even get to the page to enter Key. I have only ever had one email and Im using that one spelled correctly. Please help. I have been fighting with this for a long time and read the faqs. Robin Pentney Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 2, 2017 Staff Share Posted September 2, 2017 Hi Robin Pentney, Welcome to Affinity Forums What's the file size of the installer? Have you tried to download it with another browser (or computer)? Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
Robin Pentney Posted September 2, 2017 Author Share Posted September 2, 2017 The installer file was shorter than required, so I used Explorer and got an error message that said the file could not be downloaded. There was, however a run option this time, so I chose that, got the same error message, but 30 sec later the installer popped up, did its job and accepted the key!!!! Previously I was using FireFox and McAffee. Both a bit convoluted.... Program seems to wok well. Thank You very much! Both of you. Very expedient! Very Happy Old Codger Robin Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted September 2, 2017 Staff Share Posted September 2, 2017 Glad to know you've sorted it out Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
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