Contact Us

[Patrick Connor 3,309]

The best place for asking software questions, reporting bugs and requesting features is right here on our forum – this is where we all hang out:

If you haven't already done so make an account to post on these forums (this forum uses an independent login and not the same as an affinity store account).
 
Customer Service

Our customer service team will be happy to help with any questions or problems relating to orders, payments or your account.
To contact our Customer Service Team online, Affinity customers can email affinity@serif.com. We will aim to get back to you within 1 working day.
However, if you would prefer to speak to a Customer Service representative, you can call us on:

 

• UK customers: 0845 345 6770

 Monday to Thursday - 9.30am to 6.00pm GMT

                           Friday - 9.30am to 5.30pm GMT

• US customers: 1-800 489 6720

 Monday to Thursday - 4.30am to 1.00pm EST

                           Friday - 4.30am to 12.30pm EST 

• From anywhere else, please call +44 115 914 2000

 

Technical Support

If you have a technical question or problem in using our software, or indeed if you just want some advice, our support is provided online.

For all Affinity apps, please post your question right here on the Affinity Forums

For support on Plus range 'Legacy' products (e.g. PagePlus, DrawPlus, PhotoPlus, MoviePlus, WebPlus, etc.) or web hosting please post your question to our CommunityPlus Forum using your Legacy account login, or submit a ticket through our support form

While these are both community forums, members of our own team are actively involved and you will often receive a pretty quick response. For critical issue support you may be asked to email support staff directly (AffinitySupport@serif.com), but please start on the appropriate forums, as the regulars here often answer quickly and correctly.