Contact Us

[Patrick Connor]

The best place for asking software questions, reporting bugs and requesting features is right here on our forum – this is where we all hang out.

If you haven't already done so make an account to post on these forums (this forum uses an independent login and not the same as an Affinity Store Account).
 
Customer Service

Our customer service team will be happy to help with any questions or problems relating to orders, payments or your account.
To contact our Customer Service Team online, Affinity customers can email affinity@serif.com.

We aim to respond within 24 hours, although these times can be extended during busy periods.

 

Technical Support

If you have a technical question or problem in using our software, or indeed if you just want some advice, our support is provided online.

For all Affinity apps, please post your question right here on the Affinity Forums.

Members of our own team are actively involved within the forum and you will often receive a pretty quick response. For critical issue support you may be asked to email support staff directly at affinitysupport@serif.com, but please start on the appropriate forums, as the regulars here often answer quickly and correctly.