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deathysmile

Login Issue / Account not found / download Purchases

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Dear Affinity Team

 

I have tried to re-download your products which I bought last year. I still have the PayPal receipts, the saved password and login details to your site. But somehow neither my email nor my password are recognized on any of your associated sites (seriflabs, affinity). I tried to reset my password but it would not recognize my email. I am certrain I got the correct login-details because these are auto-saved in my browser, I also remember successfull login in with those details last year.

 

I purchased both, Affinity Photo and Affinity Designer for Windows. 

 

Could I get some assistance regarding this? Is there an issue with your account management from 2016? 

My name is Jessica Helsdon. I re-registered now in hopes of it being a bug but still I do not see my purchases. I canprovide the Paypal receipts. 

 

Thanks  in advance. 

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