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Posted

I recently purchased the above Serif product (order number A1DZWQWYGZ) but it won't download.

I get the message: Windows cannot access the specific Device, Path or File. You may not have the appropriate permissions to access them.

When I try to download from my purchase receipt, I get access denied.

I have disabled my firewall and anti virus.

My computer is Windows 10 64bit.

Can you assist me please?

Ned.

Posted

Hi Ned, welcome to the forum! :)

Sorry for the delay replying to your post, are you still having this issue? If so what is the size of the file that has been downloaded? 

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