CreativeCortex Posted November 17, 2016 Share Posted November 17, 2016 I've just bought and downloaded Affinity Designer for Windows. Whenever I try to run the installer I get this message: "Setup cannot continue because a previous installation requires your computer to be restarted. Please restart your computer and rerun Setup." I have now restarted my computer twice since then and I still get the message when I run Setup.Since getting this error I have also successfully installed the Public Beta of Affinity Designer, restarted, run it (got the beta ended message), then uninstalled it. But subsequently, when running the full version Setup I still get the same error message. Any help gratefully received. :( Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted November 17, 2016 Staff Share Posted November 17, 2016 Hi CreativeCortex, Welcome to Affinity Forums :) Press CRTL + ALT + DEL, then select Task Manager and check if you have any instance of the Affinity setup program running. If so right-click on it and select End Task. Then try install Designer (or Photo) again. Quote A Guide to Learning Affinity Software | Affinity Quick Reference | Call for Camera Images Link to comment Share on other sites More sharing options...
CreativeCortex Posted November 17, 2016 Author Share Posted November 17, 2016 Hi MEB, thanks for the suggestion, unfortunately it didn't work. There were no other affinity processes or applications running listed in task manager. I tried installing again in any case but still get the same error: "Setup cannot continue because a previous installation requires your computer to be restarted. Please restart your computer and rerun Setup." I imagine there must be some registry entry, or 'lock' file, that is fooling the setup program into thinking there is a reboot needed. But I have now rebooted enough times for all of us. :unsure: What's even more bizarre is that there was no previous installation except perhaps the beta. But I already installed and uninstalled that successfully, so this is purely an issue with the full version Setup. Any other ideas? Many thanks for the help. Quote Link to comment Share on other sites More sharing options...
CreativeCortex Posted November 17, 2016 Author Share Posted November 17, 2016 I think I have made some headway. This is related to the .NET Framework installation that Affinity requires. There is no sign of it in the task manager, but, if I try to 'repair' the .NET Framework installation I get exactly the same error. I am now uninstalling .NET in order to let it install again from scratch, and will feedback here on how it works. Quote Link to comment Share on other sites More sharing options...
CreativeCortex Posted November 18, 2016 Author Share Posted November 18, 2016 Sadly I have had no joy whatsoever solving this. It appears to be some issue getting the .NET framework to install, but it constantly fails no matter what. Quote Link to comment Share on other sites More sharing options...
CreativeCortex Posted November 19, 2016 Author Share Posted November 19, 2016 The bad news is that I found no solution to my .NET installation problem, which means I would never have been able to install Affinity Designer. :( The good news is that I have backed up all my data and am running a factory reset on my computer. I hope to install it when all that is over. :D Quote Link to comment Share on other sites More sharing options...
CreativeCortex Posted November 22, 2016 Author Share Posted November 22, 2016 [sOLVED] First, this is primarily a problem with the windows automatic updater. My solution was horribly complex but in case anyone gets this problem I'm sharing links below: 1) First I backed up all of my essential files, downloads and software, and then did a factory reinstall on my PC. 2) Then I applied the fixes described in this Microsoft Tech Support article: https://answers.microsoft.com/en-us/windows/wiki/windows_7-update/fix-windows-7-update-stuck-on-checking-for-updates/ad6cfeef-232a-49b4-a57b-39978eea6630?rtAction=1478992206279 3) The above article doesn't make it absolutely clear, but after each reboot you need to Start > run > CMD as Administrator, and then enter: net stop wuauserv before continuing. 4) I then installed Windows 7 Platform Update: https://www.microsoft.com/en-gb/download/details.aspx?id=36805 5) I could then install Affinity Designer for Windows 6) You might be able to skip step 1, and just try the fixes from step 2. Enjoy :D Quote Link to comment Share on other sites More sharing options...
penguin Posted January 24, 2017 Share Posted January 24, 2017 im on windows 10 so what should i do? also are there any video tutorials on this? I already bought it and I really like how it looked in the videos so i don't want to get rid of it Quote Link to comment Share on other sites More sharing options...
LilS Posted January 24, 2017 Share Posted January 24, 2017 I have the same problem ...... every time I try to download it this message comes up (being going on for months now, luckily I have another program SerifPhotoPlus to use in the meantime) ... my computer is installing other programs quite happily ... " Setup cannot continue because a previous installation requires your computer to be restarted. Please restart your computer and rerun Setup" I had the beta version installed so I uninstalled that. Still the same message comes up ... again and again despite days of restarts ... I'd appreciate your help please .......... thank you :) (I really cannot do a factory reinstall etc as suggested above) Quote Link to comment Share on other sites More sharing options...
LilS Posted February 1, 2017 Share Posted February 1, 2017 Are you seriously telling me that I have to do a factory re-install to get this program working??? Quote Link to comment Share on other sites More sharing options...
Kietil Posted August 10, 2017 Share Posted August 10, 2017 I second what LilS said. I can not do a factory re-install, just to make this work. It has been 6 months since anyone has said anything about a solution to this problem. Come on! Someone from affinity-serif, please provide information on how to fix this error. This deal-breaker problem has to be addressed. Quote Link to comment Share on other sites More sharing options...
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