Affinity Designer Windows - Setup cannot continue because a previous version requires your computer to be restarted

[CreativeCortex]

I've just bought and downloaded Affinity Designer for Windows. Whenever I try to run the installer I get this message:

 

"Setup cannot continue because a previous installation requires your computer to be restarted. Please restart your computer and rerun Setup."

 

I have now restarted my computer twice since then and I still get the message when I run Setup.

Since getting this error I have also successfully installed the Public Beta of Affinity Designer, restarted, run it (got the beta ended message), then uninstalled it.

 

But subsequently, when running the full version Setup I still get the same error message.

 

Any help gratefully received.  :(

[MEB]

Hi CreativeCortex,

Welcome to Affinity Forums :)

Press CRTL + ALT + DEL, then select Task Manager and check if you have any instance of the Affinity setup program running. If so right-click on it and select End Task. Then try install Designer (or Photo) again.

[CreativeCortex]

Hi MEB, thanks for the suggestion, unfortunately it didn't work.

 

There were no other affinity processes or applications running listed in task manager.

 

I tried installing again in any case but still get the same error:
 

"Setup cannot continue because a previous installation requires your computer to be restarted. Please restart your computer and rerun Setup."

 

I imagine there must be some registry entry, or 'lock' file, that is fooling the setup program into thinking there is a reboot needed. But I have now rebooted enough times for all of us.  :unsure:

 

What's even more bizarre is that there was no previous installation except perhaps the beta. But I already installed and uninstalled that successfully, so this is purely an issue with the full version Setup.

 

Any other ideas? Many thanks for the help.

[CreativeCortex]

I think I have made some headway. This is related to the .NET Framework installation that Affinity requires. There is no sign of it in the task manager, but, if I try to 'repair' the .NET Framework installation I get exactly the same error.

 

I am now uninstalling .NET in order to let it install again from scratch, and will feedback here on how it works.

[CreativeCortex]

Sadly I have had no joy whatsoever solving this. It appears to be some issue getting the .NET framework to install, but it constantly fails no matter what. 

[CreativeCortex]

The bad news is that I found no solution to my .NET installation problem, which means I would never have been able to install Affinity Designer. :(  

The good news is that I have backed up all my data and am running a factory reset on my computer. I hope to install it when all that is over.  :D

[CreativeCortex]

[sOLVED]

 

First, this is primarily a problem with the windows automatic updater. My solution was horribly complex but in case anyone gets this problem I'm sharing links below:

 

1) First I backed up all of my essential files, downloads and software, and then did a factory reinstall on my PC.

 

2) Then I applied the fixes described in this Microsoft Tech Support article: https://answers.microsoft.com/en-us/windows/wiki/windows_7-update/fix-windows-7-update-stuck-on-checking-for-updates/ad6cfeef-232a-49b4-a57b-39978eea6630?rtAction=1478992206279

 

3) The above article doesn't make it absolutely clear, but after each reboot you need to Start > run > CMD as Administrator, and then enter: net stop wuauserv before continuing.

 

4) I then installed Windows 7 Platform Update: https://www.microsoft.com/en-gb/download/details.aspx?id=36805

 

5) I could then install Affinity Designer for Windows

 

6) You might be able to skip step 1, and just try the fixes from step 2. 

 

Enjoy  :D

[penguin]

im on windows 10 so what should i do? also are there any video tutorials on this? I already bought it and I really like how it looked in the videos so i don't want to get rid of it

[LilS]

I have the same problem ...... every time I try to download it this message comes up (being going on for months now, luckily I have another program SerifPhotoPlus to use in the meantime) ... my computer is installing other programs quite happily ...

 

" Setup  cannot continue because a previous installation requires your computer to be restarted.  Please restart your computer and rerun Setup"

 

I had the beta version installed so I uninstalled that.  Still the same message comes up ... again and again despite days of restarts ...

 

 I'd appreciate your  help please .......... thank you :)  (I really cannot do a factory reinstall etc as suggested above)

 

 

     

[LilS]

Are you seriously telling me that I have to do a factory re-install to get this program working???  

[Kietil]

I second what LilS said. I can not do a factory re-install, just to make this work.

 

It has been 6 months since anyone has said anything about a solution to this problem. Come on!

 

Someone from affinity-serif, please provide information on how to fix this error. This deal-breaker problem has to be addressed.