Affinity Photo System Crash

[alelaskaris]

Hi

 

I just downloaded Affinity Photo Public Beta for Windows, and im running Windows 10 Pro x64!

So, when i double click to open the app, shows the Affinity's Photo splash screen and then the cursor freezes, my other monitor becomes half blue,

and the system hangs until i hard reset it with the reset button.

 

System info:

 

OS Name: Microsoft Windows 10 Pro Version 10.0.14393 Build 14393

Motherboard: Asus P8Z77-V LX2

Processor: Intel® Core i7-3770K CPU @ 3.50GHz,

BIOS Version/Date: American Megatrends Inc. 2501, 2/9/2014

RAM: 2 x 8GB DDR3 Geil Snapdragon PC3-12800 

Graphics: NVIDIA GeForce GTX 760 

Hard Disks: SSDs [ 2 x 180GB Kingston  SV300S37A120G | 1 x 80GB Intel SSDSA2M080G2GC ]

                   HDDs [ 1 x 120GB Fujitsu MHZ2120BH G2 | 1 x 240GB Hitachi HTS543225L9A300 | 1 x 80GB Seagate ST980811AS ]

Power Supply: Corsair 750Watts CX750M

[Mark Ingram]

What is your graphics card driver version?

[alelaskaris]

What is your graphics card driver version?

 

 

Version 375.70

[alelaskaris]

im experiencing this error while im trying to install Designer Public also

 

 

 

[Mark Ingram]

Are there any crash reports in %APPDATA%\Affinity\Photo\1.0 (Beta)\CrashReports?

[alelaskaris]

no! its empty

[SteveLedger]

Windows 10 Pro 64 bit / 16 Gb ram / Radeon 5700 series / Sandisk 240Gb SSD Plus /  Bit Defender AV
 

I'm experiencing similar, except I don't even get the splash screen - just the Windows error 'dong' sound.

I attach two crash reports.

CrashReports.zip

[SteveLedger]

I re downloaded affinity-photo-public-beta.exe and installed again.  No change,  same problem as before.
Seems that Photo.exe is experiencing a problem with the .net framework.
I tried compatibility mode, no joy.

Never had a problem with other apps since upgrading to Windows 10.  
Looks like I'll not be able to use Affinity Photo.

 

 

 

Fault bucket 129294771323, type 5

Event Name: CLR20r3

Response: Not available

Cab Id: 129315583971

 

Problem signature:

P1: Photo.exe

P2: 1.5.0.42

P3: 583df687

P4: PresentationCore

P5: 4.6.1586.0

P6: 575a214d

P7: 4048

P8: 1df

P9: System.InvalidOperationException

P10: 

 

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER37E5.tmp.WERInternalMetadata.xml

\\?\C:\Users\Steve\AppData\Local\Temp\WER4D04.tmp.appcompat.txt

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4D72.tmp.dmp

\\?\C:\Users\Steve\AppData\Local\Temp\WER53CC.tmp.WERDataCollectionFailure.txt

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Photo.exe_b9ee5f5cdc515b78dadc13135a953a4aff613c5_f73e295f_cab_70b76482

 

Analysis symbol: 

Rechecking for solution: 0

Report Id: fcb7f267-a3ea-4cb0-81ea-af1f5569864c

Report Status: 8

Hashed bucket: f31a2cecf7b636b350657ad482463737

 

Faulting application name: Photo.exe, version: 1.5.0.42, time stamp: 0x583df687

Faulting module name: KERNELBASE.dll, version: 10.0.14393.321, time stamp: 0x57f4c4f0

Exception code: 0xe0434352

Fault offset: 0x0000000000017788

Faulting process id: 0x2ce0

Faulting application start time: 0x01d24b47e093f54a

Faulting application path: C:\Program Files\Affinity\Affinity Photo Public Beta\Photo.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: 33d2d99a-b235-4dbd-9d08-811903805281

Faulting package full name: 

Faulting package-relative application ID: 

 

Application: Photo.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.InteropServices.COMException

 

Exception Info: System.InvalidOperationException

   at System.Windows.Media.Imaging.BitmapDecoder.SetupDecoderFromUriOrStream(System.Uri, System.IO.Stream, System.Windows.Media.Imaging.BitmapCacheOption, System.Guid ByRef, Boolean ByRef, System.IO.Stream ByRef, System.IO.UnmanagedMemoryStream ByRef, Microsoft.Win32.SafeHandles.SafeFileHandle ByRef)

   at System.Windows.Media.Imaging.BitmapDecoder.CreateFromUriOrStream(System.Uri, System.Uri, System.IO.Stream, System.Windows.Media.Imaging.BitmapCreateOptions, System.Windows.Media.Imaging.BitmapCacheOption, System.Net.Cache.RequestCachePolicy, Boolean)

   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()

   at System.Windows.Media.Imaging.BitmapImage.EndInit()

   at Serif.Affinity.ResourceManager.GetImageSourceCore(System.String)

   at Serif.Affinity.ResourceManager.GetImageSource(System.String)

   at Serif.Affinity.UI.AboutDialog..ctor()

   at Serif.Affinity.Application.RunSingleInstance()

   at Photo.Application.Main(System.String[])

 

[Mark Ingram]

Hi, can you take a look at this page, and see if anything is applicable to your setup?

https://www.quppa.net/blog/2012/09/04/fastpictureviewer-codec-pack-windows-8-and-wpf-dont-play-nicely-together/

 

Do you have FastPictureViewer installed?

[Mark Ingram]

Solved. The problem is due to having FastPictureViewer installed. See the other thread:

https://forum.affinity.serif.com/index.php?/topic/21449-unhandled-exception-on-launch/?p=146257