Heeeelp! My file is dead!

[catcat184]

Heeeelp!  This is my work file!  I really don't want to redo it, there's a lot of stuff in there!

help me！please！Crrrrrrrrrrrrrrrrrrry!

1. Affinity Designer 2，2.53

2. macOS 10.15 Catalina

3. Unable to load the document, the document appears to be corrupted and must now be closed.

4. Internal drive

5.no

6.no

7. existing document

8.no

9.no

10. I might be able to work with version 2.53, but that was a month ago.  I haven't opened the file in a while.

 

 

Posted June 19
We’re very sorry to hear your Affinity document is no longer opening.
In order for our team to assist and investigate this issue, we're going to need a copy of this file and some further information.

Please attach the file to a new post and we’ll take a further look to see if we can recover any of its contents.
If you require a private upload link for your document, please indicate this in your post and our team can provide one for you.

We also require some information regarding your setup, to help our development team locate the cause of the problem and reduce the chance of it happening in future.  Please include the following alongside the corrupted document:

Which Affinity app and version did the file last get saved in?  (ie Photo, 2.4.2)
Which Operating System and version are you using?  (ie Windows 10, macOS 10.15 Catalina)
What error message is shown when trying to open the file?  Please include a screenshot of this error if necessary.
Are you saving to an Internal drive, External drive, USB stick/Memory card or Network location?
Is the folder you're saving to syncing to Google drive, OneDrive, iCloud, Dropbox or other Cloud services?
Do you have any Anti-virus and/or Anti-malware software running on your machine.  If so, which one(s)?
Was this file a new document or are you trying to save to an existing document when the corruption occurred?
Are you able to save a new document to the same location without an error?
Can you remember what you were working on or the functions most recently used within the affected document before the corruption occurred?
Any other information you think would help us try to find the problem?

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file.

If your document is synced to cloud storage, it may have a File History feature that should allow you to download a previous version of the file.

2024导视屏.afdesign

[Hangman]

Hi @catcat184 and welcome to the forums,

I'm sorry to hear you've had problems with your file...

I've recovered your file for you but it's in Affinity Designer v2.5.5 (2636) so you may need to update the version of the Affinity apps you're using to open it...

You will also need to rename the three Artboards as the file crashes before I can make a note of their names...

To be able to open the file I've had to change the images that were Embedded to Linked which means all the files are now Linked so you will need to relink all your files once you've been able to open the Affinity Designer file...

I've attached the updated file along with the Embedded files that I changed to Linked (just in case)...

Let us know if you can open the file and relink everything and whether you can work with the file without it crashing...

Note 1: I would recommend keeping everything on your internal Hard Drive...
Note 2: I suspect one of the Linked or Embedded files is the cause of the crash so I would make a copy of the file when relinking everything...

2024导视屏 (Recovered).zip

[catcat184]

Thank you, thank you so much!!

You saved my job. I don't have to redo it.

You are my hero ！！！！

oooooooh！！！！

coooooool！！！

very thansk！！！you help my work！！thannnnnnks！！！

[Hangman]

Hi @catcat184,

That's no problem at all, I'm glad I was able to help...

Were you able to relink all your files without any issues?