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Posted

I just tried using all three v2 apps without a network connection and none of them work. They all hang at “2.5.5 - Loading Configuration…”. Once they finally open they are 100 % unresponsive. Can’t open existing files and can’t create new ones. 

Is this working as intended?

Thanks. 

Posted

Had you run them previously (before they updated to 2.5.5)?

Had you run them subsequent to them updating to  2.5.5, while you did have a network connection? Or was this your first try after they updated?

Do you have a purchased licence, or are you running the Trial?

That behavior shouldn't be intentional, but figuring out what happened may require more details.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4

Posted

Hi Walt,

Thank you for the quick response. 

- Photo and Designer all ran previously and subsequently to 2.5.5 update.

-Publisher was only installed this morning, while connected to my network but only opened while offline. 

-I do have a purchased license. 

Regards,

Marc

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