My Affinity Designer 2 Account in iPad cannot Subscribe to the 6month Trial

[Flurry Luna]

Hello! Anyone here can help me with my Affinity Designer 2 in my ipad. I had a previously subscribed trial (1month) in my ipad with the app which has already expired months ago. Just last week I kind of subscribed to their 6months trial period to maximize the use of the app since I was not able to use it much during the 1-month trial period. This will also help me decide if I should purchase the full license since I'm planning to shift from Illustrator. I have uninstalled the app, and reinstalled it, and even change the account which has another 6-months license. But I still get this kind of notification. Is it because of a previously subscribed trial in my device? How can I bypass this problem? Thank you so much for your answers. 

[Hangman]

Hi @Flurry Luna and welcome to the forums,

An issue has been identified for iPad users when trying to access the 6-month trial covered in this Known Issue post...

You have two options at this time...

1. Wait for the fix which should arrive in the next few days
    
2. Back up any unsaved work (see note below) and once you’ve done this uninstall the apps and then reinstall the required Affinity V2 app(s). You should now be able to activate your 180-day trial using the Affinity ID used to sign up for the original trial.

• Please be sure to back up any unsaved work from within the apps and move any documents contained within the Affinity folders on iCloud to another location.

From your post, it sounds as though you've already tried uninstalling and reinstalling Designer but if you originally installed all three apps from the Affinity Collection you will need to uninstall all three...

If you don't want to wait for the fix, try this again ensuring you uninstall all three apps if all three were originally installed, Designer if only Designer was installed. Reboot your iPad, reinstall the apps(s) and then try logging in using the same Affinity ID used to sign up for the 30-day trial...

Let us know if that fixes the issue and if not what you see...

[Flurry Luna]

17 hours ago, Hangman said:

Hi @Flurry Luna and welcome to the forums,

An issue has been identified for iPad users when trying to access the 6-month trial covered in this Known Issue post...

You have two options at this time...

1. Wait for the fix which should arrive in the next few days
    
2. Back up any unsaved work (see note below) and once you’ve done this uninstall the apps and then reinstall the required Affinity V2 app(s). You should now be able to activate your 180-day trial using the Affinity ID used to sign up for the original trial.

• Please be sure to back up any unsaved work from within the apps and move any documents contained within the Affinity folders on iCloud to another location.

From your post, it sounds as though you've already tried uninstalling and reinstalling Designer but if you originally installed all three apps from the Affinity Collection you will need to uninstall all three...

If you don't want to wait for the fix, try this again ensuring you uninstall all three apps if all three were originally installed, Designer if only Designer was installed. Reboot your iPad, reinstall the apps(s) and then try logging in using the same Affinity ID used to sign up for the 30-day trial...

Let us know if that fixes the issue and if not what you see...

Thank you so much! Will wait for the fix update. And yes I only installed the Designer 2 so far.

[Affinity Info Bot]

The issue "Users with expired App Store trial are unable to sign in to use an Affinity ID trial" (REF: Issue Key [AF-3766]) has been fixed by the developers in 2.5.4, which is the current release build on the Mac App Store, the iPad Store and the Microsoft Store released to specifically address this issue.
If you still cannot start the trial once you are using that version (or later) please email affinitysupport@serif.com, confirming your Affinity ID email address and our team can investigate further.