Jump to content
You must now use your email address to sign in [click for more info] ×

[KNOWN ISSUE] Documents fail to render after updating to 2.4 on Windows ARM


Recommended Posts

  • Staff

A small number of users are running our x64 (64 bit) apps on Windows ARM with an ARM CPU. After updating to 2.4 they have noticed that documents fail to render when loaded into the app. This is a known issue and appears to be related to OpenCL being enabled in the 2.4 update.

Turning off OpenCL should resolve this issue for now. To do this, go to Edit > Settings > Performance and untick Enable OpenCL

This has been logged with our developers to be fixed.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.